Product Trainer

ABOUT ACCRUENT

At Accruent (a subsidiary or affiliate of Fortive Coporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.

We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin, London, and Amsterdam – and 10,000 customers in more than 150 countries – we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return.

Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don’t believe you have the exact experience to fill a particular role.

Explore the path. Join Accruent.

Accruent is an Equal Opportunity, Affirmative Action employer. We believe diversity of perspectives and experiences guarantee a differentiated work environment, based on respect and valuing differences. All people whom apply for our opportunities are considered without distinction.

ABOUT FORTIVE

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

The role of a Product Trainer is crucial for developing, enhancing, and delivering high-value training solutions for our customers. With a focus on both standard and custom eLearning courses, as well as dynamic Instructor-Led Training (ILT) sessions delivered virtually and on occasion in-person, this role is integral to the educational engagement and success of our customers.

Purpose and Scope of Role:

The Product Trainer ensures the punctual delivery of eLearning and ILT courses, embodying the role of a product knowledge authority for their designated product(s).

Collaboration with cross-functional teams is key to maintain and enhance this expertise, as well as to pinpoint and act upon training needs and enhancements.

The Product Trainer works together with eLearning developers to develop impactful and up-to-date course content that aligns with the latest software releases and customer needs, translating complex updates into digestible training material.

A commitment to maintaining high delivery satisfaction rates is vital to propel the success of the Accruent Academy.

This role reports to the Manager of Product Training.

How you'll make a difference:

Content Development and Maintenance:

o Design robust training outlines and scripts and gather source materials for comprehensive training content.

o Partner with eLearning developers to produce and update eLearning training solutions.

o Create and refine materials for ILT, ensuring relevance and accuracy.

o Collaborate within team and cross-functionally to identify training needs specific to identified customer needs.

o Regularly review, test, and update course content in line with software advancements.

Instructor-Led Training Delivery:

o Manage the development, logistics, coordination, and execution of ILT sessions, ensuring a seamless learning experience.

o Engage with learners through the LMS, email, and virtual and in-person deliveries.

Collaborative Custom Content Creation:

o Co-facilitate scoping calls and be the product authority for custom projects.

o Collaborate with customers to tailor training solutions specific to their needs, understanding their unique environments and processes.

Product and Technical Expertise:

o Continuously update product knowledge through active engagement with internal teams and staying well-informed of new releases.

o Embrace emerging training technologies and methodologies to refine the training portfolio.

o Serve as the go-to expert by deepening training knowledge and skills.

Customer Engagement:

o Forge strong connections with customers through various engagement activities, understanding their needs and ensuring a high-quality learning journey

Required Knowledge, Skills and Abilities:

• Organized with flexible can-do attitude.
• Creative and effective problem solver.
• Ability to deliver learning programs of high quality.
• Ability to work independently in a fast-paced environment to produce multiple quality deliverables with varying deadlines.
• Comfortable in creating and editing advanced presentations, capturing content, and collaborating on multimedia content for eLearning courses.
• Drive to always improve and deliver high quality courses to our customers.

Requirements:

• Bachelor's degree in Learning and Development, Adult Education, Computer Science, or a related field, and relevant experience.
• Demonstrated ability to explain technical concepts to a non-technical audience.
• Track record of managing multiple projects and delivering high-quality programs consistently.
• Ability to learn at an above average pace and apply learning immediately to training delivery.
• Proven aptitude for collaboration and cohesiveness within team environments.
• Exhibited versatility and the capacity to pivot and adapt in dynamic settings.
• Outstanding verbal and written interpersonal communication skills in English. An additional language is considered as an advantage.
• Comfortable presenting to others online and in person; sound presentation skills.
• Proficiency in Microsoft Office Suite, Virtual Meeting tools, and Atlassian Products.
• Experience with Articulate 360 (preferred).
• Willingness working on an global team with global customers that may require non-standard working hour availability.
• Willingness to travel; requirements will vary but may be up to 25% of the time. Travel may also involve international destinations.

Benefits

• Competitive salary package
• Annual Bonus
• Meal Vouchers - Ticket Refeição
• Life Insurance
• Health and Dental Plan - extended to your partner and children without any discount.
• Mentorship and Leadership Program 

Data Protection Policy

The data entered in the selection process form is confidential and stored in a secure environment. We take appropriate technical and administrative measures to protect your data.

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