Technical Writer

Every company has a mission. At Accruent, ours is to make sure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We’re mission ready. Are you?

Why you want to work for our team:

The Technical Writer is responsible for writing, editing, and updating both technical and user documentation. Working closely with the Engineering, Product Management, Professional Services, and Support teams, you will research and develop documentation used by our internal and external customers.

We are looking for someone with impeccable writing skills and a passion for complex technology. You must be able to tailor your writing to various audiences—system administrators, API developers, or end users. The ideal candidate is a highly motivated problem-solver with the proven ability to:

  • Learn new products and technologies quickly
  • Analyze product requirements, specifications, and Jira tickets to produce customer-facing content
  • Collaborate with a variety of contributors and subject matter experts
  • Understand, adhere to, and apply our technical writing standards

How you'll make a difference:

  • Create, update, and generate documentation for both cloud-based and enterprise software, delivered in multiple formats
  • Write and edit online help, release notes, knowledgebase articles, user guides, technical installation/configuration guides, and API references for a variety of users
  • Document the features of each new software release and enhance the existing product documentation on a regular schedule
  • Produce multiple deliverables with frequent deadlines under limited supervision
  • Support the UX and Engineering teams by authoring user-interface text for our software products
  • As a member of the Technical Communications team, contribute to the development of best practices for technical writing and content delivery
  • Use independent judgment and discretion to evaluate and recommend solutions to problems and reach established goals
  • Maintain a working knowledge of Accruent products and technologies
  • Own standards design and development for product documentation
  • Display deep familiarity with the primary technologies and practices needed to produce quality documentation
  • Embrace Accruent’s values of integrity, innovation, drive to excellence, customer-orientation, winning attitude, and hard work

What you bring to the table: 

  • 3 -5 years of experience as a Technical Writer (background in software writing such as user guides, administrator guides, technical references, online help, and release notes preferred)
  • 3 - 5 years of experience creating online help systems or software documentation, preferably using a single-source authoring tool such as MadCap Flare or RoboHelp
  • An undergraduate degree (BA/BS) in Technical Communications, Journalism, Computer Science, or a related field
  • Excellent written and verbal communication skills with extensive knowledge of English grammar and composition as well as experience applying standards to written content
  • Ability to conduct independent software research and work with engineers, support associates, product managers, and QA associates
  • Experience with technical writing tools and software technologies such as: Photoshop, Snagit, Confluence, SharePoint, Google Analytics, Git, Bitbucket, Jira, HTML/CSS, Adobe Acrobat, and Microsoft Office
  • Proven ability to translate complex technical concepts into easy-to-understand content aimed at a variety of audiences
  • Understanding of Agile/Scrum methodology and the ability to thrive in a fast-paced environment
  • Ability to work independently, exercise sound judgement, and prioritize responsibilities to meet project timelines and goals
  • A deep intellectual curiosity and an innovative mindset that seeks continuous improvement
  • Ability to meet deadlines while remaining organized and detail-oriented

 

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