Program Manager - Chessington World of Adventures

Position Overview: 

Do you love tech 💻, but have a passion for people too 🥰?  As a Program Manager, you will join the accesso LoQueue Operations Team supporting the Virtual Queuing Programs at our client park(s), with a main focus on Chessington World of Adventures

 As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others. 

Location: This role will be performed onsite at Chessington World of Adventures, at our office in Twyford, and remotely anywhere in the UK!

Reports to: Regional Manager

Travel ✈️ Requirement: Up to 30% 

What you’ll be working on: 

• Supporting the configuration, UAT and implementation of our virtual queuing system.
• Driving solutions for in-park sales/promotions, and managing the budgets and performance of your park(s).  
• Building & maintaining working relations with stakeholders at the Parks and accesso, including Front Line Hosts through to Senior Leadership both internally and externally.  
• Being responsible for performing in-depth analysis on the Queuing operations KPIs to make data driven suggestions to the business to improve service, revenue management and operational efficiency.  
• Providing daily and weekly reporting to Parks and accesso.  
• Working with Marketing to assess and improve customer touchpoints & communication of virtual queuing online and onsite.
• Training and supervising of sales & park staff.
• Ensuring guest facing web app meets visual standards.
• Technical support for minor software or hardware issues and escalating if required.
• Provide continual evaluation of processes and procedures. 
• Providing guest service support at the queuing sales offices and at the rides if required.
• Maximizing growth opportunities from seasonal activities, new openings and regular analysis of performance.
• Working with technical, park and product teams to roll out new initiatives and ideas.  

What you bring to the role: 

• Self-motivated, detail-oriented individual who will do whatever it takes to meet a clients‘ needs.
• Strong analytical skills and a great commercial sense. 
• Adept at solving complicated technical problems, an excellent communicator (both verbally and written), organised and thorough.
• Strong team player who works well under pressure and willing to learn new technologies.
• Excellent problem-solving techniques and the ability to make sound decisions.
• Must have and maintain a satisfactory driving record in order to obtain a rental car at travel destinations as well as be comfortable using automobile, train, and plane transportation. 
• Must have the flexibility to work extended hours and work on weekends and holidays to meet the needs of the business.
• Be able to engage in the product delivery of virtual queuing solutions to guests, representing accesso on-site meetings and technical support for minor software or hardware issues by performing the duties personally or through a team of staff and supervisors.

⭐️  Bonus points if you have: 

• Bachelor’s degree in business, Technology or a related field is a distinct advantage.
• A keen interest in technology, web-based apps and data.
• Previous/current theme park experience.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory. 

Perks & Benefits: 

• Competitive compensation package including an annual bonus opportunity, because your hard work deserves recognition; 
• 8-days of paid bank holiday leave and 26-days of paid annual leave (paid leave increases with tenure) – so you can go “OOO” and take that vacation you’ve been dreaming of 😎;  
• 8 hours of paid Volunteer Time Off to contribute to causes close to your heart. Making a difference, made easy. 
• Inclusive Family Benefits, including a $7,500 benefit for surrogacy, adoption, and fertility. Because family planning should come with support 🫶; 
• Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance;   
• Matching pension scheme (up to 8%) for a secure financial future; 
• Gain unlimited access to Udemy for Business to support ongoing learning and career development; 
• Enjoy a flexible work schedule that aligns with your team’s schedule ⏰.