The ServiceNow Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements. Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution. Supports organizational change management (OCM) efforts by providing information on the “to be” solution. Leads quality management reviews and ensures all business and design requirements are met. Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.
The work:
- Apply knowledge of ServiceNow to design solutions that meet or exceed requirements, support the technical team
- Build trusting relationships with project stakeholders
- Work closely with the ServiceNow Technical team, identify ways to reduce implementation efforts
- Ensure all business and design requirements are met
- Participate in quality management reviews
- Support test plan development and Organizational Change Management (OCM) efforts
- Ensure quality solutions are developed and deployed
Here’s what you need:
- Prior ServiceNow business analysis experience
Bonus points if you have:
- A ServiceNow System Admin certification
- An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
- An ITIL Foundations Certification
- Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes
Eligibility Requirements:
- US Citizen
- Ac active security clearance or the ability to obtain one may be required for this role
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
Los Angeles County Information Only
If you live in or expect to work from Los Angeles County if hired for this position, please review below for important additional information.
Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed in the job posting, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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