LOCATION:

The Director, Global Accounts is a remote, work from home position, as are all positions at Acceleration Partners (a structure central to our culture and our vision to change the work/life paradigm). Ideal candidates will reside in UK or Eastern/Central US, ideally within a reasonable driving distance of one of our key hub regions: Boston, London, New York City, Philadelphia, Chicago, however all locations will be considered.

Some travel is required for client meetings or other internal meetings, conferences, etc.

THE ROLE:

We are seeking an experienced senior level digital marketing professional with leadership experience(s) to autonomously manage cross-regional teams for our global affiliate marketing practice, serving as a high-level client facing liaison, often acting as the final point of escalation for the AP and client teams. This person will be responsible for ensuring a high level of client service is being delivered to drive client happiness, retention, and growth KPIs. This person will also be responsible for team happiness and retention matters for a dispersed and matrixed team. Another key focus will be monitoring for wider trends and ensuring synergies and insights are shared appropriately, while constantly looking for areas to improve processes and establish best practices.

At Acceleration Partners, we have three core values that we apply to everything we do: Own It, Embrace Relationships, and Excel & Improve. The ideal candidate will have a track record that aligns to all of these values. This person will have a history of owning it, having met and exceeded performance expectations by overcoming obstacles and turning them into opportunities. This person will have a demonstrated track record of embracing relationships leveraging communication and interpersonal skills to build relationships based on trust and genuine partnership. And this person will have demonstrated the desire to excel & improve by constantly looking for areas of improvements and innovating the approach to create efficiencies and maximize effectiveness.

TOP 5 JOB RESPONSIBILITIES FOR ASSOCIATE DIRECTOR:

  1. LEAD MANAGE AND HOLD YOUR TEAM ACCOUNTABLE - Oversee large (30+) cross-regional team managing and leading team members and supervising high-level activities. Assist in hiring and successfully develops their team through mentoring, coaching, identify training needs and providing proactive and timely feedback. Success of developing teams is proven through a track record of growing team capabilities, elevating teams and motivating A players while managing out poor performers.
  2. CLIENT SATISFACTION AND RETENTION - Builds strong relationships with client contacts and establishes and strengthens relationships at multiple levels within the client’s organization, including C-level contacts (CEO, CMO, VP of Marketing, etc.). Ensure wider team is providing superior client service to certify client develops trust in our team, resulting in strong NPS ratings and client retention. Acts as a final point of contact for client escalations and knows when to escalate to department VP and Senior Leadership Team.
  3. TEAM SATISFACTION AND RETENTION – Monitors team happiness and retention metrics to spot macro and micro level trends and red flags. Works with key stakeholders on resolution plans. Is considerate of regional nuances in regards to navigating people issues.
  4. RESOURCE ALLOCATION AND PROFITABILITY - Assist with managing monthly utilization rate, assist with staffing plans and resources for sales pipeline. Ensures accounts are profitable, within scope and works with the team to adjust scopes and finds new opportunities to increase portfolio revenue which is reflected in very high retention rates.
  5. PORTFOLIO GROWTH – Assists team in identifying opportunities for scope of work expansions. Leverages curiosity and effective questioning to identify expansion opportunities internally with team and externally with client contacts. Assists in development of expansion proposals and approach with pitching to client stakeholders. Strong focus on achieving YoY growth KPIs.

WHAT SUCCESS LOOKS LIKE:

BY 6 MONTHS… the Director, Global Accounts is overseeing a large cross-regional team with little support from department VP. They have formed strong relationships with key client contacts and are recognized by the client as a leader and point of escalation. Nuanced and challenging client situations are being managed with ease. They effectively coach team to get required results without stepping in to do it for them by providing on-going feedback, both positive and constructive. Has demonstrated sound decision making and problem-solving skills and knows what flags and when to escalate to department VP and Senior Leadership Team. Clients are being serviced profitably with target bill rates being met, and client Net Promoter Scores are 8+.

BY 1 YEAR… the Director, Global Accounts is autonomously taking full accountability for top 5 responsibilities. KPIs are being achieved. Is a sought after resource both internally and externally.

QUALITIES OF THE IDEAL CANDIDATE:

  • Has strong internal motivation to get the job done and done well, with no room for errors
  • Only provides superior results for clients and unsurpassed customer service
  • Recognizes the importance of being engaged in their work and keeping clients and teams engaged as well
  • Possesses mature and measured judgment, and the ability to solve problems on their own
  • Has incredible attention to detail and is capable of multi-tasking and coordinating several projects at once
  • Possesses superior written and verbal communication skills
  • Displays accountability, always meeting deadlines and keeping commitments
  • Leads by example and knows how to collaborate and motivate team members in a remote environment
  • Has confidence, poise, and eloquence in client meetings and difficult situations
  • Thrives in a fast-paced environment and enjoys bringing order to chaos and sets the tone for the team
  • Prioritizes competing objectives and manages time with skill and coaches team to do the same
  • Works independently with minimal supervision

MINIMUM QUALIFICATIONS & SKILLS:

  • 6+ years of digital marketing or agency experience, affiliate preferred
  • Experience collaborating with global cross-functional teams preferred
  • Proven leadership track record with experience interviewing, hiring, developing, coaching, and performance management of direct reports
  • Bachelor’s degree required
  • Ability to travel up to 25%, including to international locations

 

 

#LI-REMOTE

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Acceleration Partners are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.