Lead Site Reliability Engineer (SRE)

ABOUT THE ROLE

We are seeking a Lead Site Reliability Engineer (SRE) to spearhead efforts at our Costa Rica center. This role revolves around ensuring the architecture and optimization of cloud infrastructure, as well as enforcing security and reliability standards using industry-best practices. Additionally, as the Lead SRE, you will foster collaboration, drive continuous improvement initiatives, and play a pivotal role in enhancing the overall reliability, security, and efficiency of our SaaS company's cloud systems.

SPECIFIC RESPONSIBILITIES 

• Architect and deliver robust, scalable SaaS solutions utilizing Microsoft Azure and incorporating selected Amazon AWS services.
• Execute the design, implementation, and optimization of CI/CD pipelines, ensuring seamless delivery processes within the Accela SaaS infrastructure.
• Apply profound knowledge of industry standard IaC and source control tools (e.g., Terraform, Ansible, Git) to create scalable and maintainable infrastructure.
• Lead Platform areas for functional, automation, infrastructure, initiatives that impact cross-functional organization.
• Support security reviews, audits, and vulnerability assessments, delivering a secure SaaS environment.
• Design and manage resilient and secure network architectures in the public cloud, providing strong expertise in Content Delivery Networks (CDN), particularly CloudFlare, Web Application Firewalls (WAF), VPNs, API gateways, monitoring, and logging.
• Work with Product Owners, Developers, and Engineering Leads to analyze complex distributed systems.
• Maintain up-to-date documentation for systems, processes, and configurations.
• Drive continuous improvement initiatives, focusing on enhancing reliability, scalability, security, and overall operational efficiency.
• Serve as a mentor, providing senior-level knowledge and expertise to team members.
• Work creatively and efficiently in troubleshooting and resolution of system issues.
• Facilitate knowledge-sharing sessions to enhance the technical capabilities of the team.
• Identify gaps, issues, and proactively define, plan, and strategize activities, processes, and workflows.

REQUIRED QUALIFICATIONS 

• Bachelor’s degree in Computer Science or any related discipline.
• 7+ years of strategic experience in Site Reliability Engineering, overseeing optimization and management of cloud infrastructure for enhanced reliability and efficiency.
• Proficiency in Site Reliability Engineering (SRE) frameworks, implementing strategies to promote availability and performance best practices in a SaaS infrastructure based on Microsoft Azure.
• Demonstrated expertise in implementing industry-standard Infrastructure as Code (IaC) frameworks, including Terraform and Ansible.
• Strong commitment to security, with a track record of enforcing OWASP guidelines and ensuring a compliant SaaS environment.
• Deep working experience with the design and management of resilient and secure network architectures.
• Strong expertise in Content Delivery Networks (CDN), particularly CloudFlare, Web Application Firewalls (WAF), VPNs, API gateways, monitoring, and logging.
• In-depth knowledge and application of industry-best practices for incident response to ensure rapid issue resolution and minimal downtime.
• Track record of driving continuous improvement initiatives.
• Ability to collaborate closely with clear communication skills.

DESIRED QUALIFICATIONS 

• Proficiency in scripting languages such as Python for automation and tooling.
• Advanced knowledge of Datadog for effective monitoring.
• Expertise in diverse tech stacks, adapting to evolving technologies.
• Strong working knowledge of Atlassian collaboration software (JIRA, Confluence, etc.), Slack.
• Technical project management skills.
• Amazon AWS.

 
Accela is establishing a new entity in Costa Rica as part of our global growth strategy. Our organization specializes in advanced SaaS Software Applications covering a wide range of technologies and complex solutions such as: Hybrid Mobile Applications, Data Analytics & Reporting, Enterprise Payment Integrations, Advanced GIS mapping & routing, Responsive Angular UIs, and new AI POCs. These applications are hosted on our multi-cloud platform spanning both Azure and AWS. Being a part of the Accela team provides an opportunity to collaborate with world-class application engineers and a leadership team renowned for expertise in Architecture, Operations, Security.

 Compensation and Benefits: Accela offers a competitive salary and benefits in line with local standards.

Work-Life Balance: Accela is a “remote-first” organization and offers remote work options where feasible so employees can work in an environment that sparks motivation and creativity. Additionally, Accela offers generous paid time off with paid holidays, paid annual leave, paid “wellness days” offered sporadically throughout the year to focus on rest and relaxation, and a company “soft-close” during the week between Christmas Day and New Year’s Day.

Career Growth and Development: Accela encourages and practices promoting from within to enable employees to hone or expand their skill set, contribute more value to the company, and grow. In addition, Accela offers non-promotional learning and development opportunities for skills enhancement through on-the-job training and internal and external education, including a paid LinkedIn Learning subscription to all employees. As a global company, Accela employees have the opportunity to work closely with international teams, providing a broader perspective and a chance to develop a global network.

Impactful Contributions: As a new member of Accela’s Costa Rica team, you will make significant contributions in setting the tone and influencing the company’s success in a new location. This opportunity provides a chance to make a visible impact.

Accela Culture: Our closely integrated, diverse team thrives on a #oneteam philosophy, embracing agile methodologies for software development, fostering a culture of collaboration, and active communication. At Accela, your ideas matter, your contribution makes an impact, and together we thrive. We think of employees as partners because we are all partners in shared success. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality SaaS solutions to the way we engage with our customers and communities to do business responsibly. We offer our employees strong values and purpose, empathetic leadership, and a place where all people feel they belong. Accela believes in building a diverse and inclusive culture where team members can make a real impact.

Your best work starts here. #Oneteam #BeWellWorkWell