A/B is a digital storytelling studio based in NYC creating new narratives about people, power, and social change to transform our politics and the economy. Our team is racially and gender diverse at every level, from entry level to ownership; we are bringing the best-in-class creative strategies usually reserved for the private sector side by side with deep experience in social movements and ventures; and we are building a team that can help a new generation of leaders win the debate on their terms. 

This role will be a member of our Experience Team and report into the Head of Experience. The Experience team creates tailored experiences that leverages the many sides of A/B to build powerful public campaigns, new brand and narrative strategies and even stand up new ventures.

The Account Director will build the best possible experiences for our clients. They will be experts in client communications and get their energy from building strong relationships with a broad diversity of senior leaders across the sector. Their job will be to fully internalize client dynamics and arm Partners, Directors and other staff with the context they need to succeed. They should have a strong point of view on the tools needed to show up powerfully in client-facing environments. They will serve as the client voice within the company and proactive advocate for their interests in the ongoing execution of our work.


Client Engagement

  • Serve as a key contact with clients for both proactive and reactive needs.
  • Oversee deliverables, budgets, and lead client status calls and internal project meetings
  • Anticipate client communication challenges and develop proactive recommendations for them.
  • Ensure frequent, continuous, and effective communications with team members and stakeholders to set expectations and negotiate priorities appropriately,
  • Define, oversee, and maintain a master timeline for projects in motion utilizing project management software
  • Ability to work quickly and manage projects and announcements, often with little notice and limited supervision.
  • Ability to look left and right across multiple issue areas; report issues, make recommendations on ways to improve, resolve, or be more efficient.

Strategic Thinking

  • Stay ahead of and proactively identify industry, media, and government trends to help clients.
  • Speak knowledgeably about the general landscape that our clients operate in, from what competitors are doing to how they can best show up in macro/global conversations.
  • Proactively identify and resolve issues before they impact the business.

Peer Leadership

  • We’re seeking entrepreneurial Account Managers to drive successful relationships with a large portfolio of clients
  • Responsible for the design of client experiences that are grounded in, and directly mapped to, client requirements and project needs
  • Manage Partners, Directors and Associates to ensure meeting targets/project goals/objectives through strategic consultation and the delivery of quality, timely project deliverables
  • Partner directly with the Head of Experience, Director of Project Experience and Account Directors to design client experiences that ensure retention, account growth, and the generation of new business
  • Develop and maintain consultative relationships with key clients, including C-Suite level executives, and other stakeholders
  • Obsessively, and proactively, find ways to drive more value for clients, make them happy, strengthen their teams and grow their impact
  • Assist in creating and disseminating new insights, techniques and methods related to client experience to enhance Partner and Directors’ collective skillsets


  • 7+ years of experience in client management, account services and/or business development 
  • Proven success in managing executive-level relationships with clients or partners
  • Demonstrated track record working in a rigorous, results-driven role that directly impacted the growth of a business
  • Empathetic and persuasive; a strong mix of emotional intelligence and business savvy
  • Established relationships in the social impact, non profit and progressive movement sectors highly desirable
  • Excellent communication, organization and team interaction skills, and experience working in a consulting environment

Shared Values:

  • Outstanding communication skills. Excellent verbal and written communication and interpersonal skills are needed. Much of our work depends on responsiveness, timely communication, and detailing the next steps with our partners with clarity and concision.
  • Goal-oriented. Our work entails a combination of entrepreneurial creativity and straightforward execution. To maintain continual progress, we collaboratively set and check weekly goals.
  • Commitment to diversity, equity, and inclusion. We are committed to working in diverse teams and committed to creating an equitable and just world for Black and Brown people.

Equity is at the heart of A/B. From the clients we partner with and vendors we engage, to the team we’re building, we are committed to creating opportunities for the diverse community of  talented, creative professionals who have been systematically denied opportunities across the professional communications industry. Women, people of color, LGBTI people, people of any religion or nationality and people with disabilities are strongly encouraged to apply. Opportunities for advancement exist, and A/B is committed to helping all staff develop and grow.


Apply for this Job

* Required

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in A/B Partners’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.