Technical Program Manager

About You

The Technical Program Developer position in Company Operations Engineering is responsible for analyzing program and project designs to create high-impact initiatives that optimize the company's operational processes. In this role, you will take ownership of implementing and documenting various new programs across the organization.

The ideal candidate must demonstrate a strong sense of ownership, as they will be solely responsible for developing critical programs that contribute to the overall success of the business. Integrity and excellent judgment are essential, as the candidate will need to guide a team of Program Managers in effectively utilizing their time to execute assigned programs. At times, they may have access to confidential employee information and important corporate documents, and they may also represent the company both internally and externally.

Flexibility is crucial, as the candidate should be able to quickly switch between different types of work. They will be responsible for developing, implementing, and documenting a diverse range of programs, including those related to Go-To-Market (GTM), Marketing, and Engineering Product Development (EPD).

In this job, you will bring these skills

Oral, interpersonal, and written communication skills

• Ability to clearly and professionally communicate with others, particularly being able to explain the purpose behind the programs the candidate will be running to other employees who may be required to participate or produce required deliverables 
• Strong written communication skills are required as the candidate will be in consistent communication with the company’s leadership team and they must be able to clearly and accurately communicate the deliverables they need via email. The candidate must use good judgment and carefully consider the tradeoff between providing more context and concisely communicating the message
• Ability to clearly and professionally communicate via presentation (specifically Google Slides). Many of the COE programs require creating professional presentations that will be shared with large audiences (including the entire company weekly)

Program Development Skills

• Implement program design plans from senior staff, creating functional programs that effectively use technologies such as Google Drive, Google Sheets, Google Docs, Google Slides, Atlassian JIRA, Atlassian Confluence, Zapier, and Slack
• Interpret ambiguous design plans, applying excellent judgment and critical thinking to achieve the program's business objectives while considering the broader business context
• Must be self-motivated, capable of developing programs and writing documentation independently, and hold themselves accountable for the success or failure of their assigned projects.

Documentation Interpretation skills

• The COE team operates with a high degree of velocity, and the candidate must be able to read, understand, and take action based on existing documentation. This sometimes includes navigating uncertainty and being able to give constructive feedback on our documentation.
• Committed to creating clear documentation. Every existing program in the COE requires detailed documentation of the program's purpose, stakeholders, process, and key deliverables.

Technical Skills

• Expert in the following technologies: Gsuite, Confluence, Jira, & Slack
• Proficient in, or quickly learn the following technologies: Gmail, how to use a Mac computer (including using the mentioned applications and basic computer skills like duplicating files, zipping/unzipping documents, playing audio files, resizing images, opening images, etc.)
• Familiar with or willing and able to quickly learn the following technologies: Salesforce, Webflow (or other CMS systems), Figma, Descript, Asana, and Superhuman

Role Responsibilities

• Responsible for ingesting program and project design plans from senior program development staff
• Conduct technical implementation of programs or projects, building necessary infrastructure across multiple technologies (e.g., Google Sheets, Jira, Confluence, Salesforce)
• Write clear and executable program documentation, operating documents, and key success metric tracking documents
• Deliver implemented and documented programs to the program management team
• Ensure Program Managers understand the purpose and precise steps needed for program execution by the required due date
• Ingest bug and program improvement reports from the senior program management team
• Re-implement program processes and update necessary documentation to debug or improve programs

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