Abl’s dynamic school scheduling platform makes it easy to design and manage the daily life of your school. Our simple, cloud-based tools work alongside your student information system and eliminate the need for spreadsheets, magnet boards, and stacks of papers.
Our first product is a next-generation Master Scheduler that simplifies and streamlines the entire master scheduling process. Developed in collaboration with secondary schools from around the country, Abl’s Master Scheduler is a smart, flexible platform that enables school leaders to quickly visualize tradeoffs and meet the unique needs of every student and teacher.
Abl’s Schools team is seeking a data-savvy Support Engineer to ensure customers are set up for success in our product. This person will provide direct technical assistance to customers, assisting with post-sales onboarding, configuration setup, and data manipulation tasks. In addition to assisting customers, the Support Engineer will interface directly with the Implementation Manager and Engineering to contribute to projects related to ETL tools and data solutions. The candidate should be familiar with basic programming and data management, and be passionate about helping schools use the master schedule as a lever for change.
Collaborate with customers to initiate and schedule data transfers from school sites to Abl’s internal database
Write scripts to transform, validate and transport data as part of the ETL process
Provide first-line technical support to customers and implement ad-hoc data solutions
Support account managers with documentation and research around customer specifications
Create and update SQL-based reports to provide key customer success metrics to larger team and to inform product and implementation decisions
Experience with data analysis and management (Excel, SQL, reporting tools, etc.)
Customer-facing experience in technical role
Eagerness to work in a mission-driven, startup environment
2+ years of experience in support of technical products
Former experience with a K12 edtech company or in a school-level role a plus