About AbleTo

Join our mission-driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

 

Overview

AbleTo is hiring a Client Solutions, Implementation Manager to support business development efforts by the Sales, Account Management and Client Solutions teams. Activities include guiding clients and internal functional teams through the implementation process from early in the sales cycle through an initial launch period and supporting solutioning efforts with our current and prospective clients across AbleTo’s growing product offering. Reporting to the VP of Client Solutions, this individual will lead the solutioning and implementations of the product offering with AbleTo’s key client. The Manager, Strategic Solutions will be the primary day to day contact for the client during implementation, and work collaboratively with multiple internal and external resources ranging from sales, contracting, product, clinical operations, data and analytics, and account management. This individual will need to feel comfortable leading these internal and external resources through ambiguity and real time solutioning around the launch of new business. This individual will be accountable for a successful client launch and an effective internal transition to Account Management and Operations.

 

What You'll Do

  • Collaborate with the client team to gain an understanding of client needs, proposed solutions, and internal processes to develop and execute a project plan for a successful implementation.
  • Act as a subject matter expert in internal and external discussions around AbleTo’s available solutions and have a deep understanding of AbleTo’s offerings.
  • Oversee all implementation work streams with client and internally at AbleTo, ensuring all activities track to projected launch plan.
  • Lead cross-functional teams through solutioning the challenges that may arise during an implementation.
  • Coordinate complex activities with internal teams at AbleTo, including but not limited to sales, operations, the engagement team, finance, clinical, and network operations to ensure successful implementations.
  • Balance multiple stakeholder priorities to deliver the optimal member and client experience, including but not limited to revenue targets, provider and coaching staffing capacity, product priorities and client requirements.
  • Build strong relationships with individuals at all levels of the client organization and ensure clients have a positive, value-added experience. 
  • Capture key learnings during the onboarding process and make sure lessons are applied to future client implementations. Assist with improving the documentation and standardization of AbleTo processes and best practices.
  • Enable successful transition of client relationships to account management and other functions within AbleTo.

 

Who You Are

  • BA or BS degree required
  • At least 4 years in successful consulting based role
  • 2+ years of healthcare experience highly preferred; experience with payers a plus
  • Typical consulting skill set inclusive of presentation development, strong analytical capabilities, and comfort framing complex problems and driving solutions 
  • Strong project management skills required
  • Capacity to map, design and implement processes that involve multiple stakeholders and/or functions 
  • Excellent collaboration and communication skills and proven experience working with various levels and functions of an organization
  • Ability to set customer expectations, communicate internally to ensure tasks are on schedule, and offer recommendations to mitigate risks
  • Ability to employ diplomacy skills to maintain strong client relationships while balancing internal organizational priorities
  • Independent and comfortable with minimal support in a dynamic high growth organization

 

Why You Should Join Our Team:

We’re proud to be a Great Place to Work-Certified™ company. We want you to show up and feel your best at work, and that means respecting your time outside of work. Our inclusive, flexible workspace prioritizes a work/life balance. We offer competitive salaries, comprehensive health benefits (for full-time employees), and professional perks such as 401K matching, fully funded HRA, and generous time off, including mental health days and Summer Fridays because your well-being is important to us. 

At AbleTo, we’re empowering people to get better and stay better. Want to join us? Take the next step in your career by applying for this role today. 

Follow AbleTo on LinkedIn, Twitter, and Instagram!

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.

Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
  
Attach Dropbox Google Drive Paste

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in AbleTo’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.