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Guided by a mission to help, ABILITY, an Inovalon company, is a leading information technology company helping healthcare providers and payers simplify administrative and clinical complexity by enabling data-driven improvements in healthcare. Our employee philosophy is simple: We hire smart, talented people and trust them to do their thing. As part of ABILITY, you’ll grow with a company that wants you to succeed. To support you, we provide the teams, the latitude, the support and the culture so you can try new things, broaden your experience, and grow and succeed with us. Join our team and help make ABILITY a great place to do great work!

Here’s what an ordinary day of work might look like

  • You assist customers with accounts receivable activity inquiries
  • You manage inbound call queues and emailed support cases
  • You enroll customers in automatic payment portal processing and one-time payments
  • You review sales order forms, billing and payment history, and internal support cases
  • You update customer demographic changes and invoice delivery methods
  • You deliver ACH enrollment and W-9 forms per customer request
  • You troubleshoot issues, escalate where needed, and follow up promptly to ensure client expectations are exceeded
  • You advocate customer needs/issues cross-departmentally
  • You maintain compliance with Inovalon’s policies, procedures and mission statement
  • You adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
  • You fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer

This job is for you if

  • You have an associate degree in accounting, finance, business administration or equivalent
  • You have spent at least 2 year in customer service and 1 year in a call center
  • People say you are proficient in Microsoft Office, Great Plains, and Salesforce
  • You, preferably, have accounts receivable and collections experience
  • You are comfortable with sedentary work
  • You can exert up to 10 pounds of force occasionally or negligible amount of force
  • You can frequently or constantly lift, carry, push, pull, or otherwise move objects
  • You are comfortable with inside environmental conditions
  • You can travel for this position

ABILITY Network is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

What are you waiting for? Apply now!

Are you getting jazzed up by the thought of working with us? Don’t hesitate! Apply now! Ability is guided by a simple mission: to help. We help others, make it better, do the right thing always, and deliver extraordinary results together. If you are experienced with Microsoft Office, Great Plains, and Salesforce, we would love to have you join our team. Apply now to complete our online application. You will need to upload a recent copy of your resume.  If you don’t have the qualifications we have asked for, this position isn’t for you, and we will not be able to consider your application.

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