Make a difference.  Enjoy your co-workers.  Be appreciated.  

The national leader in filing and service of legal documents has challenges that need to be solved.  Maybe you can help?  

We are a team of 350 with offices in Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and more.  Seattle is our home and headquarters.  We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.  

Law firms use our website to monitor status on cases; independent contractors use our mobile apps to record geo-tagged events, take photos, and e-sign declarations; our employees use our desktop application to provide customer support and keep legal documents (electronic and printed) flowing. 

Responsibilities and Desired Outcomes 

  • Acts as a liaison between our account managers and finance to ensure customer support is provided while maintaining our internal DSO and collection policies 
  • Helps resolve billing issues and coordinates directly with account managers on account managed customers 
  • Develops relationships with non-account managed customers and assists with any billing and collection issues. 
  • Establishes credit limitations on customer accounts and handles special credit arrangements and deviations from standard terms of payment. 
  • Reviews collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. 
  • Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account. 
  • Negotiate payment arrangements to prevent disenfranchising those customers that are unable to pay past due balances. 
  • Tracks historical payment timeliness and accuracy for customers to consider when updating policies to our agreements and arrangements with customers. 
  • Works with customers to convert check payers to credit card or ACH payment 

Qualifications 

  • Bachelor’s Degree or equivalent preferred 
  • Twto four years related experience and/or training, or equivalent combination of education and experience. 
  • Experience with accounting systems – Great Plains is preferred 
  • Skilled in Excel and Word 
  • Excellent communication skills, both verbal and written 

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