Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours.
Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.
As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies, using Machine Learning and Artificial Intelligence, and an advanced and sophisticated tech stack.
ABBYY is seeking a Vice President of User Experience (UX) to lead and inspire a team in designing innovative, user-centered digital experiences. As a key member of the executive team, the VP of UX will set the vision for user experience strategy, champion design thinking, and ensure our products meet the highest standards of usability, accessibility, and visual appeal. You will also lead initiatives to enhance education services, ensure cohesive technical writing, and integrate user experience principles across all aspects of customer engagement. Working collaboratively with cross-functional teams, you will drive customer satisfaction, product success, and business growth.
Responsibilities:
Strategic Leadership
- Vision and Strategy: Develop and communicate a clear UX vision that aligns with the company’s overall goals and strategy, integrating education and technical communication components.
- Customer-Centric Culture: Foster a user-first mindset across the organization, advocating for UX, education services, and accessible content at the executive level.
- Innovation: Drive innovative approaches to UX design, education solutions, and user documentation, leveraging the latest trends, tools, and technologies.
Operational Leadership
- Team Leadership: Build, mentor, and scale a high-performing team of UX designers, researchers, technical writers, and accessibility experts.
- Education Services: Partner with the training and enablement teams to create user-centric education programs, including digital courses, webinars, and product tutorials.
- Technical Writing: Oversee the development of clear, concise, and engaging product documentation, ensuring it enhances user understanding.
- Process Optimization: Define and implement processes for design systems, user research, usability testing, and content development to ensure consistency and efficiency.
- Collaboration: Partner with product management, engineering, and marketing teams to integrate UX, education, and technical writing seamlessly into the product lifecycle.
Customer Insights and Advocacy
- User Research: Oversee the development and execution of user research strategies to gain deep insights into customer needs, behaviors, and pain points, extending to education and documentation.
- Data-Driven Design: Use quantitative and qualitative data to guide UX and educational decisions and measure the impact of changes.
- Accessibility Leadership: Ensure all products and materials meet accessibility standards, providing inclusive experiences for all users.
Business Impact
- Customer Engagement: Elevate customer satisfaction, retention, and adoption through intuitive designs, accessible education, and engaging documentation.
- Product Success: Drive KPIs such as task success rates, customer satisfaction scores (CSAT), and the effectiveness of education materials.
- Industry Leadership: Position the company as a leader in UX, education, and technical communication by participating in conferences, publishing thought leadership, and contributing to the broader community.
- PLG Forward: Collaborate with engineering and marketing to ensure best in class user experiences to facilitate PLG.
Required Qualifications:
Leadership Experience:
- 10+ years in UX leadership roles, including experience managing multidisciplinary teams.
- Proven ability to build and scale UX, education, and technical writing teams in a fast-paced tech environment.
Technical Expertise:
- Deep understanding of UX principles, usability, interaction design, information architecture, and education methodologies.
- Experience with design tools such as Figma, Miro, and prototyping tools.
- Familiar with developing educational materials and user documentation.
- Familiarity with front-end technologies (HTML, CSS, JavaScript) is a plus.
Business Acumen:
- Demonstrated ability to provide UX strategy in order to meet business objectives and deliver measurable results.
- Strong track record of aligning UX, documentation, and training initiatives with product roadmaps.
Communication Skills:
- Excellent verbal and written communication skills, including the ability to influence at all organizational levels.
- Expertise in storytelling and presentation to effectively articulate UX, education, and documentation visions and decisions.
Salary Range:
- The anticipated base salary range for this position is between $250,000 and $300,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.
Here are some of our local benefits:
- Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure
- Gym membership subsidy
- Medical and dental insurance
- Pet insurance
- Employee Assistance Program
- College Savings Plan
- Travel assistance
- 401(k) with up to 4% employer match
At ABBYY you will:
Love how you work
- We provide remote and hybrid working options to fit all lifestyles.
- We use flexible hours across most of our teams to allow you to find your own definition of balance.
- Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
- To ensure your family is cared for, we offer paid parental leave in all our locations.
Love whom you work with
- We are a global team of 800+ colleagues, spread across 15 countries on four continents.
- With 30+ nationalities and ages ranging from 21 to 80, our workforce reflects the world.
- Innovation and excellence run through our veins.
- Our teams gather the expertise which has garnered ABBYY more than 140 technology patents.
- We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.
Love what you work on
- We are a company with more than 30 years of experience in the technology market.
- Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK in our client portfolio.
- ABBYY has modernized the way companies leverage their data in documents by creating the first low-code/no-code Intelligent Document Processing platform.
- Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a Marketplace built with AI, can transform any document in any process.
- Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.
ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.
