What you’ll do

 In a few words…                                                

As all of us, you’ve been subjected (aka forced) to use a non-user friendly website or interface. Nobody saw you when you screamed at the screen and pulled your hair out in frustration (as all of us did). But to you it was even worse, because in your head, you knew exactly how to fix it. You re-wrote the text to make it actually understandable and you rearranged the menus and headings. In fact, you’ve re-written and re-designed dozens of websites and nobody knew. You’ve been doing this job in your sleep. As Abarca’s Content Strategist, you will represent our commitment to user-centricity by carefully crafting meaningful language to design end-to-end user experiences that help our customers accomplish their goals. Your content and insight will facilitate and help shape the design process. The goal is to ideate and create amazing user experiences hand in hand with product owners, designers, and developers. 

 The fundamentals for the job…

  • A self-driven empath who’s passionate about understanding customers’ needs and transforming complex experiences into plain language.(Understandable language is underrated.)
  • Help create voice/tone strategy and guidelines that will resonate with customers.
  • Collaborate with business stakeholders, designers, product managers, and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.
  • Create simple, useful, and engaging content to make the end product easier to use for customers through meaningful text, improved terminology, and concise definitions.(We’re pretty sure you’ll earn some karma points by preventing hair loss and general voice injuries from frustrated customers.)
  • Review, iterate, edit, and coach others on UX copy and other written pieces to drive cohesive product narratives across multiple user touchpoints.(Extra karma points! You will spread your user-friendly UX content across the Abarcan Universe and hopefully, the world.)
  • Partner with a team of designers and product owners to outline the conversation flow and navigation ideas for our digital and offline experiences. 
  • Work with legal and compliance teams to get final approvals.
  • Leverage data and research to evaluate content’s impact.(The charts... the insights... Enjoy!)
  • Maintain and document evolving content, brand, and voice/tone standards.
  • A firm understanding of user-centric design and product development best practices.(It’s in your DNA.)

 

What you’re made of

The bold requirements…

  • Bachelor’s degree in relevant field (In lieu of a degree, equivalent relevant work experience may be considered).
  • 2+ years of experience writing for web & app development, experience in healthcare is a plus.
  • Excellent communication, problem solving, and collaboration skills(The essence of the job, actually.)
  • You have experience writing for a variety of audiences with diverse sets of needs and wants.(The copywriter force is strong in you.)
  • The ability to provide direction on multiple projects in various stages of the product lifecycle and effectively deliver in a fast-paced, dynamic environment.(Multi-tasking is your natural state of existence.)
  • You’re like a seasoned sailor; riding wind changes with ease and helping others adjust their sails.
  • Legendary maxed-out organization skills and attention to detail.. (Yeah, you noticed that double period, didn’t you?)
  • Your customer service game is extraordinary, and you desire to challenge and be challenged.
  • Fast-paced is your slowest speed. The slow-motion button didn’t come in your model. 
  • Ability to deal with large amounts of complexity and ambiguity.(Interpret that as you will...)
  • Your Microsoft Office Suite skills (Word, Excel, PowerPoint, and Outlook) are Jedi Master level and you surf (the internet) better than Kelly Slater. 
  • You been known to communicate effectively (that means read, speak, write, text, post to social media, be offended on Twitter, and decipher text abbreviations like YHLQMDLG, etc.) in English and Spanish. 

 

Nice to have… (These are like those bonus questions teachers used to put at the end of the test: They raised your grade, but never lowered it.)

  • Knowledge of UI Design products like Figma, Sketch, and Invision are a plus.
  • Experience in Agile and Scrum environments is a plus.

 

That something extra we´d love to see…  (The ingredients to your recipe.)

  1.  Master of Words: It’s easy for you to find the right words that everyone can understand. Whether written or spoken, your communication flows like a crystalline river of poetic eloquence.  
  2. Empathetic: As a natural born empath, your default status is inclusion. You know how to connect and communicate with very different audiences, and are aware of those who feel left out, quickly drawing them into the team dynamic. 
  3. Thoughtful: The classic intellectual, you love debate and analysis. Your idea of fun involves smart conversation and possibly alcohol, otherwise you wasted your time. We know we're in for some interesting arguments when you're around and that's exactly why we like you. 
  4. Passionate: You fall in love with ideas and projects, which is why you put your heart into everything you do and add a little extra. Your positive energy boosts the team and infuses your efforts with an iron will. When you want something, there’s no stopping you (nothing to do with the weird dolls under your desk, right?)
  5. Confident: You know your talents and can spot an opportunity like a copywriter spots a typo, proceeding without hesitation. You know you're awesome, but never forget that one can always learn new things. Your willingness to listen to other’s ideas makes you an asset. 

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is absolutely not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

 Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Abarca Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.