About A1M

A1M Solutions is a woman-owned small business driven by the aspiration to provide value to our customers, employees, partners, and community while remaining aligned to our guiding principles of foundational values, deliberate focus, and empathetic connection. 

A1M’s mission is to preserve and improve government healthcare programs that are lifelines for underserved people in the United States, including people in poverty, elderly people, members of ethnic and racial minorities, immigrants, and refugees. We look for projects with nation-wide impact at the intersection of policy, data, and user experience design. 

Besides building useful and usable digital services, A1M helps teams improve their agile, user-centered design practices – or helps them get started. Our goal is not just to build sustainable public services, but also to leave our teaming partners and customers more skilled and more confident in the future.

Design at A1M

All user experience specialists at A1M work in cross-functional, cross-organizational teams, often with policy experts and data specialists as well as developers and product managers. It’s wonderful if you’ve got a background in policy or data – but you don’t need to have deep knowledge. What we do expect is that you are fascinated with complex problems and treat policy and data as crucial to the overall success of government digital services. 

About this Role

As a Senior Service Designer, you work strategically as well as tactically to design interactions across platforms and channels that respond to human needs, business goals and organizational capabilities. You have prior experience working with government programs and are able to plan and carry out work confidently in agile teams. You will scope projects, create plans or roadmaps, and deliver strong hands-on work that helps transform processes, communication channels, organizational strategy, and technology. Senior Service Designers do not have formal management or lead responsibilities, but an interest in teaching and coaching is essential.   

Responsibilities  

  • Plan, coordinate, and conduct cross-product qualitative and quantitative research without guidance, and work collaboratively with dedicated product researchers.
  • Produce the most helpful artifacts to map complex systems, evaluate  and identify opportunities for positive change
  • Facilitate ideation and decision workshops with diverse audiences
  • Help teams and decision-makers move from analysis to action with clear, concise, and strategic recommendations
  • Navigate complex organizational relationships to resolve questions, disagreements, and blockers. 
  • Build inclusive, respectful partnerships with diverse groups of people 
  • Mentor and invest in other team members to help them grow in their careers at A1M and beyond. 

Qualifications  

Bachelor’s Degree plus 7+ years of full-time related professional experience, or 11+ years of full-time related professional experience without a degree. You must already have legal authorization to work within the US. 

A portfolio or resume that demonstrates: 

  • Systems thinking, as evidenced by artifacts like service blueprints, system maps, etc.
  • A wide range of prototyping and design methods 
  • Critical engagement with service quality metrics and/or key performance indicators
  • Taking services from early discovery to iterative improvement 
  • Cross-functional collaboration with engineering, product managers, other designers and researchers, and subject matter experts
  • Strong partnerships across organizational boundaries 
  • Experience applying service design approaches in government or healthcare 

Nice, but not necessary:

  • Background in user experience or interaction design
  • Personal experience with government health and human services programs
  • Working knowledge of Medicare, the ACA, MACRA, Medicaid, or CHIP

Our Workplace

  • Anywhere in the United States except New York City (for tax reasons), but be aware that our partners mostly work on Eastern Time
  • Flexibility for non-work-related life responsibilities during the day
  • We provide benefits including health insurance, retirement plan, short-term disability insurance, and paid time off. We also provide a stipend for wellness-related activities. 
  • We regularly donate to employee-selected causes and non-profit organizations as part of our commitment to social benefit. Employees may use company time to volunteer in their communities.
  • Occasional travel when it’s safe to do so

This a full-time, permanent position. The salary range for this role is $115,000 – $165,000.

As a federal contractor, we are required to collect proof of COVID vaccination at start date. Learn more

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