Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
Your role and impact

As a Support Engineer, you will design and implement key pieces of our corporate IT infrastructure, implement security controls in our corporate network and support 98point6 employees. You will work with modern tools to create and manage systems dealing with health data protected under federal regulations. In addition to supporting employees in the virtual corporate office, you will also participate in an on-call rotation where you will respond to and resolve urgent technical issues either from systems or from 98point6 board-certified doctors who are working 24/7 in the virtual clinic.

Projects you will work on in your first year include:

  • Implementation of macOS and third-party patch management using Jamf
  • Configuring cloud-based SaaS integrations using third-party APIs
  • Upgrade RADIUS server integration to support additional factors of authentication. You will identify requirements for the project, investigate and compare different solutions for review with the team and then work with the team to implement the chosen solution.
  • Configure, manage and support employee hardware (macOS laptops) 
  • Configure and manage employee accounts, including implementation of new tools
  • Manage corporate network, including design, configuration and maintenance of existing infrastructure and implementation of new hardware
  • Support and implement A/V solutions and other technical infrastructure when we return to the corporate office
  • Serve as point of contact for all on-site and remote employee technical support 
  • Independently document existing and newly created IT processes to ensure repeatability and training
  • Participate in the onboarding and offboarding of 98point6 employees
  • Participate in a helpdesk rotation and prioritize and manage multiple open support tickets 
  • Provide technical support for urgent issues in on-call rotation for clinicians working 24/7 in our virtual clinic
  • Monitor and respond to incidents in our corporate IT infrastructure, writing outage retrospectives that include root cause analyses and implementing solutions
  • Design and implement new strategies, products and processes to improve efficiency for the Corporate IT team and others
  • 5+ years experience configuring and supporting macOS systems and iOS devices in an enterprise environment
  • Experience utilizing and administrating enterprise-level tools and systems such as OneLogin, Duo, Jamf, Bettercloud, Sumo Logic, PagerDuty, Google Suite and Slack
  • Experience creating procedural documentation for internal and end-user-facing purposes
  • Strong customer focus supporting both technical and non-technical employees
  • Scripting experience preferred (shell, Python or similar)

98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at 98point6 are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.