Our mission is to deliver high-quality primary care that is accessible, convenient and affordable for all. Every single day you’ll be working on challenging problems with an exceptional team to profoundly transform primary care and improve people’s quality of life.
Your role and impact
As a Support Engineer, you will design and implement key pieces of our corporate IT infrastructure, implement security controls in our corporate network and support 98point6 employees. You will work with modern tools to create and manage systems dealing with health data protected under federal regulations. In addition to supporting employees in the virtual corporate office, you will also participate in an on-call rotation where you will respond to and resolve urgent technical issues either from systems or from 98point6 board-certified doctors who are working 24/7 in the virtual clinic.
Projects you will work on in your first year include:
Implementation of macOS and third-party patch management using Jamf
Configuring cloud-based SaaS integrations using third-party APIs
Upgrade RADIUS server integration to support additional factors of authentication. You will identify requirements for the project, investigate and compare different solutions for review with the team and then work with the team to implement the chosen solution.
Configure, manage and support employee hardware (macOS laptops)
Configure and manage employee accounts, including implementation of new tools
Manage corporate network, including design, configuration and maintenance of existing infrastructure and implementation of new hardware
Support and implement A/V solutions and other technical infrastructure when we return to the corporate office
Serve as point of contact for all on-site and remote employee technical support
Independently document existing and newly created IT processes to ensure repeatability and training
Participate in the onboarding and offboarding of 98point6 employees
Participate in a helpdesk rotation and prioritize and manage multiple open support tickets
Provide technical support for urgent issues in on-call rotation for clinicians working 24/7 in our virtual clinic
Monitor and respond to incidents in our corporate IT infrastructure, writing outage retrospectives that include root cause analyses and implementing solutions
Design and implement new strategies, products and processes to improve efficiency for the Corporate IT team and others
5+ years experience configuring and supporting macOS systems and iOS devices in an enterprise environment
Experience utilizing and administrating enterprise-level tools and systems such as OneLogin, Duo, Jamf, Bettercloud, Sumo Logic, PagerDuty, Google Suite and Slack
Experience creating procedural documentation for internal and end-user-facing purposes
Strong customer focus supporting both technical and non-technical employees
Scripting experience preferred (shell, Python or similar)
98point6 provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status.