TECHNOLOGY & DATA OPERATIONS - CO-OP PROGRAM

CINCINNATI, OH 

SUMMER 2019 

 

SUMMARY:

 

This semester long program is about doing hands-on work while learning about and experiencing our unique culture. You’ll spend a semester working directly on a team and will be responsible for real work and seeing it to completion.

 

We look for co-ops that would like to build upon their experience here, and we welcome successful co-ops back multiple times throughout their studies. We encourage and enable students to gain experience in all areas of our Technology & Data Operations (TDO) space. TDO includes many different areas of work, each are listed below and we work to rotate co-ops as we invite them back. Co-ops are not considered for one area in particular, but they are considered across all areas. We give you real responsibility because we know you are capable of doing real work, and we want you to have the opportunity to showcase your talent and develop your skill set. The summer semester will take place May 6 - August 23 in our Cincinnati office.

 

Education and Required Skills:

  • Pursuing a degree in an Information Technology related subject
  • Able to work 40 hours a week (8am-5pm)
  • Adaptable
  • Willing to work collaboratively
  • Problem solving skills
  • Great communication skills
  • Loves to learn new things
  • Fast learner
  • Takes initiative
  • Ability to take direction from mentors

 

 

Architecture:

The Infrastructure Architecture team is responsible for setting the vision and technical direction for the TDO organization.  This involves identifying existing business or technical challenges and evaluating against our existing technical stack or evaluating new technologies that solve new problems for the business.  The key areas of focus are data center technologies (Linux, Windows, Storage, Networking, Security, Virtualization), data technologies (database, hadoop), and automation platforms (Cloud, Pivotal Cloud Foundry, Containers, etc.)  

 

Collaboration & Office Technologies:

The Collaboration & Office Technology team is responsible for identifying, implementing, and supporting end-user and office technology needs for 84.51°.  We work to identify the proper solutions while also adhering to our enterprise standards to deliver reliable, maintainable, and secure solutions.  We deliver client hardware and solutions that empower our users to deliver on our company’s promise to innovate, build products, and deliver insights to Kroger that drive value to their customers.  We utilize the following technologies: Windows OS, macOS management, O365 administration, mobile device management, software packaging, video conferencing, audio visual technologies (mics, speakers, touch panels, projectors), digital signage, SCCM, Jamf Pro, Flexera, BiAmp, AMX, Omnivex, Dell, Apple, Microsoft.

 

Database Administration:

The goal of the Database Administration Team is to provide seamless access to data with high reliability and fast performance.  We have a passion for database technology and also strive to educate our customers on the many capabilities and features of our state of the art database solutions.  We support a large 200 TB Data Warehouse running on an Oracle database.  We also support MS SQL, Couchbase, MongoDB, and PostgreSQL databases. Preferred skills would be working knowledge with Linux systems and any database classes are a plus.

 

Linux, Storage, Backup, and Monitoring:

The Linux, Storage, Backup, and Monitoring team designs, installs, configures, and manages a wide range of technologies.  We support 100’s of physical servers, 100’s of OS instances, 100’s of terabytes of backups, multiple petabytes of storage, and the monitoring of all technology solutions.  There is always something new and exciting to learn on our team.  We work with the following technologies: Server Hardware Support (HPE Blades, Dell Rack Mount), OS Support (Redhat Enterprise, CentOS), Block Based Storage (EMC XtremIO, Violin Memory V6000), File Based Storage (EMC Isilon), Backup Solution Software (EMC Avamar), Backup Solution Hardware (EMC Data Domain) and Monitoring (Zabbix)

 

Middleware Services:

The Middleware Services team provides platform administrative support for the following technologies: Business Intelligence (SAS, WPS, MicroStrategy, Tableau, Alteryx), Manage File Transfer (Axway, MQFTE), Automation – (Automic Workload Automation), Open source languages (R, Python), Containerization (Docker), Automated Machine Learning (DataRobot) and more to come

This involves “high level” tasks such as: Access and Identity Management, Configuration changes, applying patches and upgrades, ensuring availability of the product, Addressing system/functionality request/issues and Disaster recovery support

Some preferred skills include experience debugging application, experience work with a ticketing system and working knowledge with Linux/Windows systems.

 

Networking:

The Network Team administers, maintains and troubleshoots the entire 84.51° full stack network infrastructure and Unified Communication Systems in our data centers and across our branch offices.  A high-level view of responsibilities across our entire network include:

  • Intra data center connectivity and Intra-office Ethernet and wireless connectivity
  • Cisco switches, routers, firewalls and wireless controllers
  • Cisco Unified Communication systems for Jabber, IP phones and video conferencing
  • Cisco ISE (Identity Services Engine) for network port security
  • Remote Access and site-to-site VPN
  • Wide Area Network (WAN) connectivity
  • Internet service at branch offices and data centers and related firewall rules

 

Platform Services:

The Platform Services Team is a team focused on enabling our Application Developers to go fast.  We support the Continuous Integration and Continuous Delivery (a.k.a. – CI/CD) pipelines that our developers use to build, compile, and deploy code to our cloud platform.  As a member of this team, you will help us to build and support the industry leading tools that our developers need to be successful, including our cloud platform Pivotal Cloud Foundry, while using Agile and Scrum methodologies. Our team works in an environment that changes often.  We are looking for team members that adapt quickly, have good problem solving and communication skills, and an interest for learning a host of new tools.  Linux or VMware experience will make the transition to this team easier, but it is not required.       

 

Product Support:

The Product Support team provides tier 2 support of all production products.  We partner with our Engineering and Infrastructure teams to support the evolution of technology stacks and design production solutions.  Additionally, we partner with other support groups (service management, infrastructure) to deliver our solutions with quality and consistency.  We are also accountable for many aspects of the product lifecycle including product deployments, patching of the solutions, defect management across products, and service transition, and coordinating change management.  We are accountable to established Service Level Agreements, and gather metrics that track and plan changes to support these agreements.

Some preferred skills include experience debugging application, experience work with a ticketing system and working knowledge with Linux/Windows systems and PLSQL.

 

Service Desk:

The Service Desk is responsible for providing support on all 84.51° products, whether internally developed or off the shelf. The Support Bar/Desk is the front-line support to our internal and external customers. The role of the Support Desk Analyst is to ensure we do our best to make our customers lives easier. The Service Desk Analyst is responsible for providing a single point of contact for all IT related user inquiries and issues.

 

Service Management:

ServiceNow Administrator/Developer - Provides internal support for ServiceNow.  Primary responsibilities will be delivering ServiceNow daily support and development on small to medium sized projects. Candidate will work with a team of ServiceNow developers to hone skills in all the following areas: Scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS including: Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, etc. and ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST. Prior web development is a plus: HTML5, JavaScript, CSS3, jQuery, AJAX, AngularJS and Twitter Bootstrap desired.

 

Windows and Virtualization:

The Windows and Virtualization team is responsible for implementing, supporting and maintaining infrastructure systems in the datacenter/cloud.  We support many Microsoft services such as Active Directory, PKI (certificate services), Windows Server, Azure and Federation (single sign-on). We are also responsible for both application and server virtualization.  Citrix XenApp and XenDesktop are used for application virtualization.  VMware ESX and vSan are the standard and hyper converged solutions for server virtualization.  Our team works closely with the developers and other infrastructure groups to provide consulting and support for our services.   

 

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