The Sales Operations Analyst position will be responsible for supporting the enterprise’s commercial operating rhythm from the selling process through compensation (commonly referred to as “order-to-cash”). Reporting to the Sales Operations Director, this role contributes to the Sales Operations Team in managing the processes to enable the 84.51° Sales teams on the day-to-day execution including reporting, processes, and tools.

The successful candidate will collaborate with internal end-users and cross-functional data teams to proactively solve problems and implement effective, scalable reporting and dashboard solutions. This candidate is a subject matter expert in Salesforce UI and documentation needs, pipeline management, revenue recognition, and Salesforce reporting and dashboards. Creating efficiencies, analyzing data, defining / refining processes, collaboration, and automation are just a few things that this candidate values.

Job Description

  • Support the needs of the sales team by
    • Leveraging data to provide actionable insights to stakeholders
    • Ensure reporting, analytics and dashboard needs are met
  • Build and manage Salesforce reports and dashboards and conduct ad hoc analyses to help support the needs of the sales team and Enterprise Commercial Operations
  • Partner with internal stakeholders to understand what data is useful for regular review
  • Analyze data using readily available reports as well as build custom data queries to identify trends and make recommendations.
  • Compliance reporting for commercial operating processes. Support Sales Operations Director and sales teams by diving deep and investigating issues.
  • Assist in creating documentation and training to end users on new sales tools, processes, products and best practices.
  • Effective time & project management, delivery of consistently high standard of work and ensuring deadlines are met, operational hurdles are understood, and insights are delivered in an actionable format
  • Support ways of working with cross-functional groups for efficiency gains in process improvements related to the commercial operating model
  • Manage small projects, from inception to execution. 
  • Share best practices across team, department and function

Requirements

  • Bachelor’s degree
  • 3+ years’ experience in Sales Operations, Sales Analyst, Finance Operations, or similar role
  • Salesforce Experience, preferred
  • Solid understanding of sales performance and financial metrics required
  • Excellent organizational and multitasking skills
  • Excellent verbal, written, presentation, people, and diplomacy skills required
  • Initiative, detail orientation, strong analytical and decision-making skills
  • Collaborative approaches to decision-making with careful consideration to process, scale, and consistency
  • Succeeds in working independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
  • Flourishes in a fast-paced, high-impact, quick-turnaround environment
  • Make recommendations and owns process improvement and innovation ideas
  • Indirect mentoring of cross-functional team on tools, processes, etc.

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