The Sales Operations Analyst position will be responsible for supporting the enterprise’s commercial operating rhythm from the selling process through compensation (commonly referred to as “order-to-cash”). Reporting to the Sales Operations Director, this role contributes to the Sales Operations Team in managing the processes to enable the 84.51° Sales teams on the day-to-day execution including reporting, processes, and tools.
The successful candidate will collaborate with internal end-users and cross-functional data teams to proactively solve problems and implement effective, scalable reporting and dashboard solutions. This candidate is a subject matter expert in Salesforce UI and documentation needs, pipeline management, revenue recognition, and Salesforce reporting and dashboards. Creating efficiencies, analyzing data, defining / refining processes, collaboration, and automation are just a few things that this candidate values.
Support the needs of the sales team by
Leveraging data to provide actionable insights to stakeholders
Ensure reporting, analytics and dashboard needs are met
Build and manage Salesforce reports and dashboards and conduct ad hoc analyses to help support the needs of the sales team and Enterprise Commercial Operations
Partner with internal stakeholders to understand what data is useful for regular review
Analyze data using readily available reports as well as build custom data queries to identify trends and make recommendations.
Compliance reporting for commercial operating processes. Support Sales Operations Director and sales teams by diving deep and investigating issues.
Assist in creating documentation and training to end users on new sales tools, processes, products and best practices.
Effective time & project management, delivery of consistently high standard of work and ensuring deadlines are met, operational hurdles are understood, and insights are delivered in an actionable format
Support ways of working with cross-functional groups for efficiency gains in process improvements related to the commercial operating model
Manage small projects, from inception to execution.
Share best practices across team, department and function
3+ years’ experience in Sales Operations, Sales Analyst, Finance Operations, or similar role
Salesforce Experience, preferred
Solid understanding of sales performance and financial metrics required
Excellent organizational and multitasking skills
Excellent verbal, written, presentation, people, and diplomacy skills required
Initiative, detail orientation, strong analytical and decision-making skills
Collaborative approaches to decision-making with careful consideration to process, scale, and consistency
Succeeds in working independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
Flourishes in a fast-paced, high-impact, quick-turnaround environment
Make recommendations and owns process improvement and innovation ideas
Indirect mentoring of cross-functional team on tools, processes, etc.