7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.
As the Manager, DevOps at 7shifts, you’ll collaborate closely with our Chief Technology Officer (CTO), Director of IT, and engineering leaders to enhance and establish processes for production operations, infrastructure monitoring, incident management, and CI/CD pipelines. Reporting to the CTO, your expertise will be instrumental in optimizing our production environments to drive efficiency across the organization.
We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.
What you’ll do:
- Lead a small team of passionate, experienced DevOps engineers responsible for infrastructure supporting > 1 million restaurant employees
- Work closely with your leadership peers in product, data, design and security to ensure alignment across R&D
- Engage in ongoing experimentation with innovative processes to continuously improve your team's efficiency and productivity
- Prioritize technical debt and work with the team to manage a technical backlog and roadmap
- Facilitate developer meetings and cross-team communication to ensure alignment and collaboration
- Act as a mentor and coach to support and guide teammates in identifying skill gaps and fostering their growth
- Optimize operating costs by implementing robust monitoring practices, strategic planning, policy enforcement, fostering team collaboration, and leveraging provider tools for efficient resource use
- Planning for and ensuring the scalability and capacity of cloud infrastructure to meet current and future demands
What you bring:
- Experience as a senior engineering leader who's comfortable pushing code to production when necessary
- Experience scaling production infrastructure, leading DevOps teams responsible for mission-critical services and systems
- Hands-on experience with cloud service providers, experience configuring a variety of services, and utilizing Kubernetes to its full potential
- A strong technical foundation - you feel comfortable diving into the code and interacting with developers at all levels of seniority
- The ability to give and receive feedback and ensure that expectations are clear and understood
- Skilled in leading calm and efficient incident response, minimizing downtime, and facilitating rapid recovery in high-pressure situations
- Demonstrated ability in disaster recovery, ensuring swift restoration of systems and data to maintain business continuity and reduce operational impact
It’d be even cooler if you had:
- Experience scaling production infrastructure beyond 2 million monthly active users, leading multiple teams
- Proven experience building and scaling robust web/app services
- Knowledge of Domain Driven Design (DDD) and Command Query Responsibility Separation (CQRS) to manage coupling and define boundaries
- Production-level experience with MySQL/PostgreSQL, Kubernetes, ArgoCD, and Terraform
- Experience with a good portion of the technologies that we utilize
Some of the technologies we use:
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Our commitment to our team members:
- Opportunity: It’s an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
- Challenge: We’re tackling real problems for restaurant owners and we’re just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
- Culture: There’s a reason we’re one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
- Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!
- Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
- Flexibility: Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world
- Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more
We thank you for your interest in joining the 7shifts team!
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