Job Description: Product Consultant

The Company

6sense helps B2B marketing and sales organizations fully understand the complex ABM buyer journey. By combining intent signals from every channel with the industry’s most advanced AI predictive capabilities, it is finally possible to predict account demand and optimize demand generation in an ABM world. Equipped with the power of AI and the 6sense Demand Platform™, marketing and sales professionals can uncover, accelerate, and capture buyer demand to drive more revenue. 

About the role

The Product Consultant will bring a strong project management and consulting background to manage multiple, short term, highly engaged client projects. The product consultant will advise clients on best practices and have a significant impact in scaling our ability to serve large volumes of customers through contributions to our knowledge capital and product solution repository.

The Product Consultant’s responsibilities would include helping to increase customer self-sufficiency with 6sense platform via effective, professional customer service, strong empathy for sales and marketers, good understanding of the B2B buyer journey, and the ability to conduct outstanding knowledge transfer to individuals of varying level of technical skill and product experience.

The Product Consultant will play a critical role in the success of our Customer Success Team.

Responsibilities

  • Understand client business requirements and help them achieve success in adopting 6sense platform, actively seeks opportunities to increase client’s ROI
  • Understand and implement client overall requirements (timeline, dependencies, budgets) and project vision
  • Provide product and B2B domain expertise to assist in onboarding clients into 6sense platform, and enabling integration between clients’ CRM systems and Marketing Automation Platform with 6sense
  • Partner with the Customer Success Manager in maintaining high satisfaction with customers through proactive communication and ownership of issues
  • Contribute to continual improvement of methodologies, best practices and solution knowledge repository
  • Understand data design and architecture and implement integration strategies with the clients
  • Analyze and validate data, using reporting in the platform and SQL queries as required
  • Typically, a Product Consultant will hold an appropriate bachelor’s degree along with approximately 4 - 6 plus years of technical / consulting experience. Advanced degree(s) are not necessary however they are considered a plus.

Qualifications

  •  3+ years of customer facing consulting experience in any one or more of the following B2B related applications:
    • CRM (Customer Relationship Management)
      • SFDC, Microsoft Dynamics, SugarCRM, FreshSales or other B2B CRM applications
      • Focus in the area of Sales force automation (SFA), Lead Management and Marketing
    • MAP (Marketing Automation Platform)
      • Eloqua, Marketo, Pardot, Hubspot, FreshMarketer, Silverpop, Act-on or related B2B focused MAP
      • Focus on marketing automation, lead scoring, lead nurturing and campaigns automation
  • 3+ years of data analysis experience
  • 3+ years of project management expertise with proven ability to deliver projects on time and within budget
  • Experience working with multiple customers simultaneously in a high-energy, fast paced environment, utilizing consultative problem-solving skills
  • Proven ability to develop clear and concise written technical and non-technical documentation
  • Strong verbal presentation skills

As an organization it's our priority to create a highly engaging and rewarding workplace. But what we enjoy the most about working here is probably the work itself and our colleagues. Check out our glassdoor page (4.9/5) to see why our employees love us.

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