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60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.
We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change.
We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance.
By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.
About the Role
We are a fast-growing, mission-driven, B2B company working with the world’s leading impact investors, companies, foundations and nonprofits who are looking to create positive social impact. If you're similarly passionate about our mission and excited about the opportunity to help grow a dynamic business, we're looking for a Research Operations Associate based in Latin America to join our team.
The Research Operations Associate will manage the Research Assistants (RA) ‘employee’ lifecycle which includes onboarding and offboarding RAs, staffing, managing feedback and payment systems, overseeing performance management, and designing new training and development programs to enable team members to grow and improve.
More specifically, the Research Operations Associate will:
- Continuously execute, iterate, and improve on all aspects of the Research Assistant lifecycle from the initial reviewing of candidate applications and onboarding, handling administration of performance management issues, project staffing, payment and invoices, and communication with Research Assistants in Latin America
- Fulfilling staffing requests from project teams on a daily basis, matching available Research Assistants to projects; liaising with project teams to understand project demands and staff Research Assistants who are best suited
- Identify project execution challenges (language, technical proficiency) and solutions, both for live project troubleshooting and longer-term systemic solutions
- Support with managing feedback systems, respond to Research Assistant requests and/or inquiries, field requests in the Research Operations inbox, investigate and resolve issues when raised, and serve as the Research Assistant experience ambassador
- Support with performance management processes, conduct investigations for performance issues/code of conduct violations, and coach team members on our company policies and philosophy
- Manage the invoice process by reviewing and completing payment requests and ensuring all Research Assistants are paid appropriately
- Identify growth opportunities for Research Assistants globally including designing and implementing training programs with deep dives on technical areas and developing growth trajectory 'paths' for research assistant that aligns with business needs
- Liaise with Latin America outsourcing partners, including getting quotes, doing initial vetting, and processing invoices
About You
First and foremost, you bring compassion and dedication to this work because it matters to you. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigor, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are eager to change the status quo, and know the value of being a part of an effective team. You take pride in enabling the best work of others.
We also expect that most candidates will have had the following experiences / attributes. If your experience set differs, but you think you’re the right person for the job, say that in your application.
- 3+ years of professional experience, preferably in operations, human resources, project management, systems design and/or consulting within a social enterprise or start up environment. For those with a human resources background, we especially value experience with L&D, compensation and performance management to support us with global RA management.
- Demonstrate high level of accountability and communication skills
- Strong attention to detail, time management, and project management abilities to manage multiple complex projects simultaneously
- An entrepreneurial mindset and proactive approach to identifying and resolving problems
- Comfort in a fast-paced, start-up environment
- Demonstrated success designing and implementing training programs for diverse audiences
- Robust analytical skills and experience using data to drive decision making
- Superior interpersonal skills and communication, both written and verbal
- Ability to build trust and rapport with colleagues at all levels and professional judgment around situations that require discretion.
- Demonstrated interest in social impact and/or sustainable development
- Fluency in our tech platforms is strongly preferred: Airtable, Google Workspace, Microsoft applications, Slack and Notion
- Ability to work cross functionally and collaboratively with a diverse team
- Fluency in English and Spanish is a must, nice to: Portuguese
Deadline: Candidates are encouraged to apply early, as applications will be reviewed on a rolling basis.
Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range will be established according to local benchmarking data where the candidate is based.
Location: We are currently hiring the Research Operations Associate in Latin America, with a preference for candidates based in Mexico City.
About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.
We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.
Extra Perks: Please note these benefits are only offered to full time employees. We have an unlimited leave policy and a monthly recharge day, on the first Friday of each month. We are a globally distributed team and you’ll get the chance to work with colleagues from around the world.
Want to get to know us a little better?
> Sign up to receive The Volume, our monthly collection of things worth reading.
> Visit our website at 60decibels.com.
> Read about our team values here.
Please note that your responses to the questionnaire really helps us get to know you more and we prioritize candidates that complete the application questionnaire.
