Associate Director Workplace Operations

The role

The Workplace Team is responsible for providing the infrastructure and workspace of a modern working office for our Berlin Campus buildings and driving innovation across the international organization. As Associate Director Workplace  Operations, you will be part of the Workplace Team based in Berlin Kreuzberg, and report directly to our Director of Workplace Strategy. In this role, you will oversee the daily operations of our Berlin extended campus currently comprised of three buildings and You will lead the Workplace Operations, Front Desk Management and Facilities Operations teams to ensure best in class services and experiences for all employees while on campus.  Your role will be to create and maintain an environment where our employees enjoy coming to work in a professional, healthy, safe and welcoming environment. 

As part of the Workplace and extended People Team you’ll bring our company values to life by improving our team’s experience and ensuring our workplace fosters innovation and inclusivity. Our team’s goal is to exceed employee needs, and in this role you will support this goal through workplace development. Your role is to oversee all aspects of campus management, campus operations and facilities while developing the space to reflect our corporate culture.

What you’ll do

• Ensure all hard and soft facilities services and maintenance issues, requests and complaints are acknowledged and acted upon quickly and efficiently, and escalated where necessary.
• Build roadmaps for all teams and design programs to enable a Best in Class workplace
• Mentor and manage the Berlin Workplace team and help them grow into a world class organization
• Create and Execute on Workplace related OKRs, development projects, stakeholder management, and ad hoc projects.
• Develop and oversee the annual campus operations budget, optimizing resources and aligning financial planning with strategic objectives.
• Prepare comprehensive financial reports for senior management, detailing budget utilization, cost-saving initiatives, and variances. Collaborate with Finance teams to align financial planning with strategic goals.
• Ensure campus operations comply with all relevant regulations, safety standards, and company policies. Identify and mitigate risks related to facilities and workplace operations.
• Foster strong relationships with internal stakeholders, including various teams and departments, to align workplace operations with their needs and expectations.
• Define and track key performance metrics related to campus operations, using data-driven insights to continuously improve workplace experiences.
• Own the space strategy that supports our growing in-person/hybrid remote workforce. Use data to drive your workplace development decisions.
• Serve as the primary point of contact for our Berlin landlord(s) and be responsible for keeping the buildings well maintained, efficient and safe.
• Design new processes and programs and improve upon the day-to-day experience for all employees through the analysis of Workplace data
• Extend and translate our company's values into the daily operations and workplace environment, ensuring our campus is supportive and reflective of all backgrounds, cultures and working styles.

What you’ll bring

• You bring 8 Years of experience in building and leading a high performing team
• You have experience working in fast-growing companies and ideally in well established companies where you have developed best practices.
• You have a strong foundation in customer service and experience managing stakeholder expectations.
• You question the status quo, see challenges as opportunities rather than problems and positively encourage others to find creative problem-solving solutions
• You make decisions based on rational reasoning and data and you are able to consolidate and present data confidently to senior management.
• You have the ability to work independently as well as lead and motivate cross-functionally towards project goals
• You thrive working in a fast-paced environment, energized to come to work to make an impact.
• You are fluent in German (C2) and English (C2) and comfortable in reading German contracts and official document.

What we offer

• Healthy discount on weekly HelloFresh boxes
• Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
• Budget for home office supplies 
• Monthly transportation budget through Rydes app 
• A diverse and vibrant international environment of 70+ different nationalities
• Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines
• The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

About HelloFresh

HelloFresh is on a mission to change the way people eat, forever!

Since our 2011 founding in Europe’s vibrant tech hub, Berlin, we’ve become the world's leading meal kit provider, delivering to over 4.2 million households worldwide in 14 countries across 3 continents.

Our People team is here to attract and retain the best talent for HelloFresh by providing a best in class employee experience at all stages of the employee lifecycle. Welcoming talented and motivated employees from around the globe, we play an active role in ensuring they have a good start, but stay and grow with us, with employee satisfaction and well-being at the core of what we do. As strategic partners, we help our people managers and leaders as they guide their teams to achieving business goals. Managing the workplace in a way that employees are happy, motivated and productive is as important to us as having an open ear for our employees.

Our more than 7,000 employees from over 70+ nationalities are the heart and soul of our diverse, fast-paced and dynamic environment where innovation and smart, fast action is encouraged. 

We will encourage you to make an immediate impact in your area of work as well as empower you to grow your career with us.

You can get a taste of what we've been working on by checking out About HelloFresh.

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

We are HelloFresh

At HelloFresh we embrace and welcome diversity and we currently employ over 15,000 individuals globally who contribute to this. We employ individuals based on their ability to perform a job rather than on the basis of their: race, national origin, color, caste, social origin or position, gender, gender expression, sexual orientation, religion, age, disability, political opinion, marital status or any other characteristic. We encourage everyone to apply and will give everyone equal consideration. We are an equal opportunity employer – everyone is welcome at our table.