Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
Client Success Leads play a vital role in ensuring the success and satisfaction of our clients. You’ll work closely with our clients to understand their unique business objectives, their culture and the way they like to work. You will provide them with strategic guidance and support to maximize the value they receive from 3Cloud services. Your main objectives will be client satisfaction, growing the 3Cloud footprint, and putting 3Cloud team members into situations where they can grow and thrive.
This is a remote based role in the US Only. With travel potential up to 30%.
Responsibilities
- Act as a trusted advisor to clients, working with Sales to understand client's business needs and objectives, and proactively providing recommendations and solutions to reach their objectives.
- Establish and maintain strong relationships with key stakeholders in client organizations, including executives, directors and managers.
- Participate in the sales process including reviewing estimates, delivery team composition, assessing risk, clarifying ambiguity that all leads to client alignment and setting up our project teams for success.
- Work with internal practice leadership to identify and align the right project staffing.
- Collaborate closely with 3Cloud groups including sales, project management, and technical teams, to ensure seamless onboarding, implementation and delivery of 3Cloud services.
- Partner with sales to conduct regular check-ins and health assessments with clients to assess their satisfaction, identify areas for improvement, and address any concerns or issues that may arise.
- Monitor the effectiveness of our delivery teams; provide feedback and coach our teams; Focus on continuous improvement and ensure we are taking actionable steps to evolve.
- Serve alongside Sales as a primary point of contact for clients, acting as a liaison between the client and 3Cloud teams, ensuring timely and effective communication and issue resolution
- Focus on providing our clients with a "differentiated" experience; A concierge level of service with curated content and value adds.
- Collaborate with the Sales and Marketing team to develop customer success stories, testimonials, and case studies to showcase the value and impact of 3Cloud’s services.
Requirements
- Bachelor's degree from an accredited university or relevant certification.
- Proven experience in client facing leadership roles and in consulting.
- Proactive and client-centric with a focus on driving client satisfaction and building long-lasting relationships.
- In-depth knowledge of delivery methodologies and frameworks (Waterfall, Agile, Scrum, SAFe, Kanban, etc.) and tools (Azure DevOps, JIRA, MSFT Teams, Lucid, MS Office, etc.).
- Proficiency in CRM software (Salesforce is a plus)
- Strong interpersonal skills with the ability to build rapport and establish trusted relationships with clients and 3Cloud team members.
- Excellent communication skills, both written and verbal, can effectively convey messages across technical and non-technical audiences.
- Problem solving mindset with the ability to analyze complex situations, identify root causes and propose effective solutions.
- Strong organizational skills and the ability to manage multiple clients and projects simultaneously.
- Enjoys coaching and elevating teams.
- Preferred experience working in the Microsoft ecosystem.
- Experience managing and/or overseeing Infrastructure, software development and/or Data & Analytics focused projects preferably implemented in Microsoft Azure.
- Ability to thrive in a fast-paced and dynamic environment, flexible during times of change.
3Cloud Total Rewards Highlights Include:
- Flexible work location with a virtual first approach to work!
- 401(K) with match up to 50% of your 6% contributions of eligible pay
- Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 3 floating personal days
- Three medical plan options to allow you the choice to elect what works best for you!
- Option for vision and dental coverage
- 100% employer premium coverage for STD and LTD
- Paid leave for birth parents and non-birth parents
- Option for FSA, HSA, HRA and Dependent Care
- $67.00 monthly tech and home office allowance
- Utilization and/or discretionary bonus eligibility based on role
- Robust Employee Assistance Program to help with everyday challenges
3Cloud offers competitive compensation. In addition to base pay employees are eligible to receive an annual discretionary/utilization bonus. If you are hired at 3Cloud your final base salary is based on factors such as skills, education, experience and/or geographic location. Please keep in mind that the range mentioned above includes the full base salary range for the role. It is not typical for offers to be made at or near the top of the range.
Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
At this time, we cannot sponsor applicants for work visas.
