At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
We are seeking a dynamic and passionate unior Digital Community Coordinator to join our team. As a vital member of our Paid Social team, you will be responsible for engaging with our online community across various social media platforms. You will play a key role in fostering meaningful interactions, building brand loyalty, driving engagement through creative and strategic initiatives and escalating complaints & queries to the relevant teams.
The role requires the applicant to have a proven record in the working environment, an understanding of Paid Social principles, and to have at least 1 year experience in the Digital Advertising Industry.
Responsibilities Include, But Are Not Limited To:
- Community Engagement: Monitor social media channels, respond to comments, messages, and mentions in a timely and professional manner, and actively engage with our audience to build relationships and foster a sense of community.
- Moderation: Maintain a positive and welcoming online environment by moderating user-generated content and ensuring compliance with community guidelines and brand standards.
- Social Listening: Monitor conversations and trends within the industry and among our target audience to identify opportunities for engagement, content creation, and community building.
- Campaign Support: Assist in the execution of social media campaigns, including brainstorming ideas, scheduling posts, tracking performance metrics, and providing insights for optimization.
- Collaboration: Work closely with cross-functional teams, including marketing, customer support, and product development, to ensure alignment of social media efforts with overall business objectives.
Things That Should Be In Your Background:
- Previous experience in social media and community coordinator role is preferred but not required.
- Digital marketing experience is preferred but not required.
- Proficiency in using social media management tools (e.g., Hootsuite, Buffer) and analytics platforms (e.g., Facebook Insights, Google Analytics).
- Business / Marketing degree preferable
Other Attributes That Will Help You In This Role:
- Not afraid of change - can work in an agile manner
- Strong verbal and written communication skills with a keen eye for detail.
- Excellent interpersonal skills with the ability to interact with diverse audiences in a professional manner.
- Creativity and resourcefulness to develop engaging content and campaigns.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- A passion for social media, community building, and connecting with people online.
- Must be a team player
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com.
About 2U Inc. (NASDAQ: TWOU)
For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
Learn more at https://2u.com/careers/
#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
