At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Program Director I drives operational strategy and priorities in order to ensure business KPIs are successfully met for their assigned program portfolio. The Program Director serves as the primary consultant for internal and external stakeholders in matters related to workflow, processes, integration, and strategic operational initiatives. This is a client-facing role that requires the ability to balance multiple projects, priorities, and details while cultivating a trusted relationship with the university partner and internal stakeholders.

Responsibilities Include, But Are Not Limited To:

  • Stakeholder Management (20%)
    • Effectively build and own partner relationships at the Assistant Dean level and below, as well as other leadership at and across the school to ensure program and portfolio success and drive strategic operational priorities
    • Effectively build and own internal relationships at the Sr. Manager level and below Effectively matrix-manage a cross-functional team to ensure program and portfolio success and drive strategic operational priorities
  • Support Program and Portfolio Growth and/or Overall Efficiency (20%)
    • Manage internal and external stakeholders to implement the GM’s strategic vision for program and portfolio success
    • Identify opportunities for improvement and efficiency within the programs and overall portfolio
    • Think creatively and drive initiatives from inception to implementation
    • Effectively communicate all relevant information to various stakeholders within 2U and with the school
    • Understand complex programs, processes and organizational structures and be able to function effectively within them
  • Process Development and Improvement (15%)
    • Think critically and strategically about current processes, systems and relationships and identify possible issues before they become problematic
    • Manage and lead workflow, processes and documentation between systems and groups
    • Ensure scalability and alignment of best practices in recommended changes
  • Project Management (15%)
    • Define project scope, goals and deliverables that support business priorities– update and adapt to changes as needed
    • Set, continually manage and communicate project expectations within team
    • Prioritize requests and escalate as appropriate to senior management
    • Proactively identify, troubleshoot, and communicate problem areas
    • Identify and implement recommendations as a result of lessons-learned
  • Reporting, Budgeting & Revenue/Invoice Reconciliation (15%)
    • Perform data analysis and compilation for tracking and reporting purposes
    • Compile various reports, PPT’s and other materials for reporting program and portfolio information to various stakeholders, with attention given to ensuring materials are reflective of the appropriate audience
    • Perform on-time financial reconciliation for assigned programs in accordance with contract stipulations, ensuring revenue collection in the appropriate quarter
  • Other (15%)
    • Handle or delegate additional operational and administrative tasks as needed

Things That Should Be In Your Background:

  • Bachelors degree required
  • 6-8 years experience, with roles in operations, project, or program management
  • Proven track record in creative problem-solving
  • Strong relationship management skills
  • Strong project management skills
  • Completion of Unconscious Bias and Allyship trainings
  • Proficiency in Microsoft Excel, PowerPoint, Google Suite (Slides, Sheets, Drive)
  • Advanced Beginner in Salesforce, Lucid Chart (or similar)

Other Attributes That Will Help You In This Role:

  • Strong relationship management skills
  • Strong project management skills
  • Strong analytical, critical thinking, and problem-solving skills
  • Ability to operate independently with little to no direction
  • Strong attention to detail while managing multiple priorities
  • Ability and desire to work in a fast-paced, changing environment
  • Ability to work with a diverse team
  • Ability to achieve defined results
  • Comfortable with ambiguity
  • Ability to identify and effectively delegate projects/tasks that do not require director-level skill
  • Focused on achieving defined results, and exceeding goals and objectives

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

  • 2 complimentary Getsmarter short courses per year
  • Subsidised medical aid with Discovery Health Medical Scheme
  • 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
  • Employee Assistance Program (EAP)
  • Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: 

About 2U Inc. (NASDAQ: TWOU)

For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at

Learn more at

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

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