What We’re Looking For:
The Career Material Advisor provides high quality asynchronous written feedback on all career materials for bootcamp students. The Career Material Advisor manages their queue and provides feedback on all materials within 96 hours of submission. The Career Material Advisor will meet or exceed their key metrics which include: student satisfaction, providing feedback within 96 hours, and Employer Ready rates.
Relationships matter and make service your mission are two of 2U's guiding principles. These come together when faced with managing difficult conversations, varying points of view and resolving issues across parties. As part of any customer facing role it is inevitable your responsibilities will include working proactively through complex interactions and relationships. You will be called upon to manage professionally through situations like these to ensure the best possible outcomes for our students and partners and long term relationships.
Responsibilities Include, But Are Not Limited To:
- Timely feedback.
- Manage personal queue to ensure students receive feedback within 96 hours of submission.
- High quality feedback.
- Provide high quality feedback that meets or exceeds Quality Assurance standards.
- Student Satisfaction KPIs
- Meet student satisfaction goals as measured by the Career Material Advisor survey.
- Increase Employer Ready rates.
- Drive Employer Ready rates through proactive outreach to students who have submitted materials but not yet achieved Employer Ready status.
- Professional Development.
- Participate in ongoing professional development.
Things That Should Be In Your Background:
- 1 year of experience in Career Services.
- Strong writing skills.
- Proficiency in Microsoft Word/Google Docs.
- Certified Professional Resume Writer (CPRW) or Nationally Certified Resume Writer .(NCRW) certification preferred, not required.
Other Attributes That Will Help You In This Role:
- Up to 5% travel.
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
2U is an Equal Opportunity Employer that is committed to diversity and inclusion. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
Why It’s Great to Work at 2U
2U Cape Town offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with coffee from our in-house barista. We have other in-house perks like subsidised healthy meals, a gym with free yoga sessions and social events all year round. We celebrate special milestones like birthdays and workaversaries, truly showing that #RelationshipsMatter.
2U Cape Town offers a comprehensive benefits package:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organizations
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.