Summary of Job:

Do you have a passion for helping people? Are you the “resume guru” or the career coach for your friends, family and peers? Does supporting students in reaching their career goals excite you? Under the direction of the Career Services Director, the Career Services Specialist provides White Glove career development and education services to students enrolled in 2U powered programs. The Career Services Specialist will look for opportunities to develop and grow the knowledge and develop students’ professional profiles in order to attain their career goals.

Key responsibilities include, but are not limited to:

  • Conduct individual student career coaching and support sessions to address career needs and interests utilizing 2U technology for online students. 
  • Present career educational sessions, workshops and webinars on the platform with synchronous and asynchronous components to various stakeholders, internally and externally.
  • Serve as an escalation point to handle complex career and professional conversations from junior team members and other 2U student support staff.
  • Develop and deliver career resources, services and educational materials to support students in their employment search and professional development.
  • Establish relationships with internal 2U teams to deliver a cohesive service offering between departments.
  • Manage new program implementation elements to assist with the onboarding of new 2U partner career services offerings.
  • Identifying innovative methods in career development/coaching to share with career development community and push 2U career offerings forward
  • Stay up to date with industry and career development trends in order to provide the most up-to-date support and services.
  • Conduct proactive outreach to students to promote career preparation and job search strategies.
  • Perform other duties in support of the Career Services programs as assigned.

Things That Must Be in Your Background:

  • Bachelor’s Degree required, Master’s degree preferred
  • 2-4 years of experience in human resources/recruiting, career services, training & development, higher education preferred.
  • Experience with process development and project management practices to document best practices and see projects through from start to finish.
  • Functional knowledge and experience in addressing career education and preparation process.
  • Experience working in a fast paced service-oriented, customer support or related field required.
  • Previous experience providing exceptional customer service in a collegiate or university environment is a strong plus.
  • Familiarity with online learning technology systems (e.g., Learning Management Systems, Career Development software, AdobeConnect) is a plus.
  • Prior experience working in a for-profit, business driven environment is preferred.
  • Experience in developing and delivering professional presentations, workshops and educational sessions.
  • Experience with Customer Relationship Management (CRM) systems is highly desired.
  • Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint).

Other Attributes That Will Help You in This Role and at 2U:

  • Strong student-centered, customer service focus with commitment to student satisfaction and success.
  • Intellectual curiosity about student professional and personal accomplishments and outcomes.
  • Ability to demonstrate empathy but challenge and be assertive with student career interactions.
  • Ability to manage multiple projects and independently, with little supervisor intervention, assess and assign priorities and execute on those.
  • Strong time management and organizational skills to allow for success in meeting deadlines in a fast paced environment.
  • Enthusiasm for and ability to thrive in a constantly changing environment with rapid growth and changing demands.
  • Excellent verbal and written communication skills with the ability to communicate in a professional, courteous, personable, tactful and concise manner.
  • Ability to work independently, managing time and project assignments with little supervisor intervention.
  • Ideal candidate has a passion for building and maintaining relationships with team, students, and partner stakeholders. 
  • Interest in continuous learning, constantly staying in front of changing industry and career development hot topics and requirements.
  • Willingness to learn Salesforce CRM platform.
  • Familiarity with using technology in an educational setting.

About 2U Inc. (NASDAQ: TWOU)

Eliminating the back row in higher education is not just a metaphor–it’s our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Why It’s Great to Work at 2U

2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer. 

Benefits

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Tuition reimbursement program
  • Generous paid leave policies including a PTO allowance for your vacation, personal, or sick days
  • Additional time off benefits include:
    • time off to volunteer for non-profit organizations
    • parental leave after 9 months of employment
    • holidays that include a winter break from Christmas through New Year and more!

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

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