What We're Looking For
2U’s Placement team is vital in the student enrollment lifecycle in identifying internship sites and matching this real world field work to students as a part of their Master’s curricula. The Placement team is a part of the Post-Enrollment Services team, which is focused on providing white glove customer service to students, faculty and university partners.
The Student Placement Specialist will form relationships with both students and internship sites where students can acquire hands-on learning and experience in their chosen field. The person in this role will be responsible for building new relationships and maintaining existing partnerships with placement sites. The Field Placement Specialist is key in ensuring retention through on-time placements and maintaining students’ enrollment status in each program.
Responsibilities Include, But Are Not Limited To
Managing all aspects of placement for our online Master’s programs in a specified territory to ensure overall student success in the program.
Developing new partnerships and maintaining relationships with agencies for placements
Matching agencies with students and placing them with a sense of urgency to prevent any lapse in class registration
Providing exceptional service to students throughout the placement cycle
Working with counterpart at the university and legal team on contract execution of partnership agreements to finalize agency contracts
Creating individual strategy for long term placement relationships as well as fulfilling “one off” placement requirements for students
- Providing consistent and professional communication to students throughout the entire placement process via phone and email
Things That Should Be in Your Background
Bachelor’s degree. Master’s Degree or other advanced degree preferred
Preferably 2 years experience providing strategic direction to growing operations with focus on a proactive, forward thinking, scalable approach to creating processes
Previous experience in a fast paced, metrics driven environment
Previous experience in a customer service oriented environment
Other Attributes That Will Help You in This Role
Must have comfort in communicating and establishing rapport in a professional manner across the following mediums: phone, email, video conference and in-person
Highly self-motivated and able to work autonomously
Strong sense of system orientation and focus on providing “white glove” service to our students and faculty
Enthusiasm and the ability to thrive in an atmosphere of constant change
Ability to work and contribute in a team environment
About 2U Inc. (NASDAQ: TWOU)
We believe there should be no back row in higher education. For more than a decade, 2U, Inc., a global leader in education technology, has been improving lives by powering the world’s best digital education. As a trusted partner and brand steward of great universities, we build, deliver, and support online graduate programs and certificates for working adults. Our industry-leading short courses, offered by GetSmarter®, are designed to equip lifelong learners with in-demand career skills. To learn more about 2U and No Back Row®, visit 2U.com.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Why It’s Great to Work at 2U
2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer.
2U offers a comprehensive benefits package:
- Medical, dental, and vision coverage
- Life insurance, disability and 401(k)
- Unlimited snacks and drinks
- Tuition reimbursement program
- Generous paid leave policies including a PTO allowance for your vacation, personal, or sick days
- Additional time off benefits include:
- time off to volunteer for non-profit organizations
- parental leave after 9 months of employment
- holidays that include a winter break from Christmas through New Year and more!
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.