To manage the First Party Submission process for assigned projects, which includes the submission of metadata and code. Working in the Madrid office and reporting to the Senior Release Manager. PC release expert, who will partner with First Party Partnerships to manage relationships with Valve and Epic. Working in the Vegas office and reporting to the Senior Release Manager.
RESPONSIBILITIES
Partner with First Party Partnerships regarding relationship management
Drive conversations with Epic and Valve on urgent deadlines and emergencies
Train team members on submissions practices, processes, and procedures along with the intricacies of Valve Portal
Learn and be internal SME for all processes / procedures attached to submissions
Own improvement of submissions practices, processes, and procedures
Stay abreast of all requirement changes and communicate to internal teams
Creates Confluence pages regarding PC submissions
Coordinate daily with Release Managers and Leads on upcoming projects submissions
Audit and complete submissions
Create and manage help tickets primarily via the First Party Portals (CommsTracker, DevNet, PHC, Forums, Message Boards, ServiceNow)
KNOWLEDGE & SKILLS
Ability to create and configure game, bundles and production to storefront portals
Excellent communication skills, both oral and written, internally & externally
Knowledge of bug database systems, QA process, test plan creation, and bug writing process
Hardworking, reliable, punctual, flexibility to work different hours depending on deadlines
Knowledge of MS Office suite and G Suite
Technically proficient with PCs, gaming consoles, handhelds, and related hardware
Basic knowledge of how games are sold - editions, season passes, microtransactions
Ability to liaise with First Party in a very thoughtful and respectful manner
Ability to liaise with other departments within the Studio and 2K
REQUIRED QUALIFICATIONS
High School diploma or equivalent
3+ years of work involved with PC Submissions/Release Management
Excellent organization and time management skill with the ability to handle multiple projects and deadlines simultaneously
Flexibility to support an environment where details can change quickly
Strong leadership skills to foster employee development and mentoring
Well-developed interpersonal, communication skills, and management skills
Reliable with the ability to work in a team environment and independently
Attention to detail and positive personality to foster excellent working relationships