A Technical Writer at 128 Technology is the author, editor, and curator of high-quality documentation to educate and inform our user base. Beyond just describing functionality, the successful candidate will work with customers, field teams and engineering to create deployment guides, how-to documentation, and publish network design guidelines.
Technical documentation can exist in many forms: from long-form user guides, to self-moderating wiki pages, to knowledge articles, to on-screen help within the 128 Technology product portfolio. The Technical Writer must establish a clear, instructive, and consistent voice among all printed and online content.
- Perform needs assessment for end users of both the 128T product and its documentation.
- Organize and write documentation for existing and future products, updating them as necessary to include coverage of product improvements.
- Provide feedback to engineering on usability, language, grammar, and help text within the product’s user interfaces.
- Standardize content across platforms and media.
- Gather usability feedback from customers, designers, and manufacturers.
- Revise documents as new issues arise.
- Bachelor’s degree in English, Journalism, or Communications
- Three to five years of proven working experience in technical writing and/or software documentation
- Ability to deliver quality documentation, on time, paying attention to detail
- Ability to grasp complex technical concepts quickly, and make them easily understandable with text and pictures
- Excellent written skills in English
- Strong working knowledge of Microsoft Office
- Working experience with online documentation tools, such as ReadTheDocs, docsify, Madcap Flare, markdown, etc.
- Web design background
- Working experience in networking technologies
ABOUT THE COMPANY:
128 Technology makes software-based routers. We're a young company, but we have some very big customers. We're growing, so we have multiple openings in different teams. We're looking for both experienced people (5+ years) and recent graduates as well, or anything in-between.
We are a mixture of more and less experienced people, and try not to take ourselves too seriously. We have frequent debates about video games, movies, sports, east vs. west const, and best code editors/IDEs. Rarely has anyone been seriously injured or maimed in these debates.
We offer free beer (on tap!), a variety of coffee, tea, sodas, waters, snacks, catered lunches... and we have a gym to counteract all that. We also have an unlimited vacation policy, flexible work hours, and other fun benefits!
We also believe no one knows everything, and even people with decades of experience can be wrong or learn better ways of doing something. Technology changes - programming does too!