Our team is looking for smart, passionate, technically savvy people to join our growing Support organization. As a Technical Support Engineer at 128 Technology, you will be immersed in a revolutionary new approach to networking, work directly with customers and partners, and gain exposure to a diverse group of teams within the company. 128 Technology provides many opportunities to grow, in a challenging, fast-paced environment.
Diagnose and troubleshoot network-related issues reported by partner and end customers of 128 Technology, Inc.
Own each customer issue through the process from initial creation to resolution
Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
Work with Engineering and Management to diagnose and resolve critical escalated issues
Read and analyze packet captures using Wireshark
Participate in an on-call rotation with other Support team members
Use acquired knowledge to suggest, edit and write in-depth Knowledge Base articles
Stay up to date on 128 Technology features and technology by attending lunch and learns, participating in Engineering and Product team communication, and keeping up with enterprise and cloud networking trends
1-3 years of experience
Demonstrable comprehension of fundamental networking protocols, including TCP/IP, ARP, Ethernet, BGP, OSPF, etc.
Fundamental understanding of and hands-on experience with network technologies including routers, switches, etc.
Outstanding English language written and verbal communication skills and comprehension
An eagerness to learn from others and be a team player
Passionate about networking, IT, and helping people
A Bachelor Degree in Computer Networking, Information Technology, or a related discipline
Previous volunteer work/internship and/or work experience in a network lab environment helpful
If you're a go-getter who geeks out over technology