Location: Remote - U.S. Aligned (Open to applicants located anywhere in U.S aligned time zones.)
 
The Associate Directors and Directors of Account Strategy at 10up are responsible for owning and driving strategic partnerships for a set of diverse, cross-industry client portfolios or a sizable pillar account spanning multiple departments and work streams. Directors work closely with project teams to foster client success and growth through creative thinking, consistently exceptional delivery, and outstanding service.
 
As an Account Strategy leader you’ll have ownership and autonomy across a combination of innovative, challenging projects and ongoing support engagements. Client portfolios span from startups and impactful nonprofits, to some of the biggest names in the industry; such as Politico, Microsoft, Meta, Google, The New York Times Co., and The Nobel Prize Committee. 
 
Intentionally remote since day one, spanning six continents and 38+ countries, 10up fully embraces the benefits of distributed work. Join our team of collaborative, cross-discipline professionals who have been working together to push the boundaries of enterprise-level projects and deliver white glove service to our partners for over 12 years.
 
What you will do: 
  • Accountable for building and maintaining positive, mutually beneficial relationships with client partners, as well as leading the strategy and fostering growth.
  • Across all assigned accounts, cultivate partner portfolios through a deep understanding of client business goals, 10up services, and account and industry trends.
  • Understand team and production success metrics, and track ongoing performance against each in support of decision making at the account and business levels.
  • Collaborate with other discipline leaders (e.g. back and front end engineering, UX and visual design, ad strategy, and audience growth) and project teams to shape new project opportunities, problem solve, support expectation management, and achieve client satisfaction.
  • Participate in recruiting, interviewing, and vetting team talent to support continued discipline scaling / maturation.
  • In some cases: Directly manage 1-3 Account Managers, supporting overall client success and excellence in service, quality client work, and achievement of established production metrics through proactive personnel development, performance remediation, and escalation resolution.

About you: 

  • You have experience as an Account Management or Project Management leader in a digital agency environment.
  • You have experience managing and mentoring direct reports and/or coaching team members toward clear, successful outcomes. You coach with an emphasis on continuously improving strategic approaches and output, and building action plans with an understanding of an individual's strengths and areas of improvement.
  • You are driven to understand the big picture vision of strategic account management, and also provide hands-on support in developing, crafting and executing specific, tactical account plans alongside the project team.
  • You have a strong familiarity with the WordPress and web development ecosystem, e.g. knowledge of popular tools, plugins, frameworks, best practices, and conventions, and experience delivering full scope CMS-based website projects for enterprise clients.

Benefits of interest:

  • Individual growth and advancement opportunities, supported by leaned-in discipline managers and leadership.
  • Multiple paid time off programs, including accrued PTO, parental leave, bereavement leave, and company holidays – including an all-company break from Christmas Eve to New Years Day.
  • Health, dental, and life insurance programs (available for United States team members).
  • Retirement contribution programs (currently available in the U.S. and U.K.).
  • $3,000 USD accrued annually in professional development budget for you to spend on conferences, training, or to buy back time for programs like independent study.
  • Global Company summits – opportunities to meet, socialize and learn with fellow 10uppers in person at remarkable destinations. 
  • An end-of-year all-hands bonus program, along with smaller opportunities for recognition throughout the year.

The expected annual salary range for this position is between $110,000 and $150,000 USD. Compensation is determined based on a variety of factors including relevant experience, other job related qualifications/skills, geographic location, and business needs.

Join our team! 
 
If you are passionate about 10up's mission and think you have what it takes to be successful in this role even if you don't check all the boxes, please apply. We'd appreciate the opportunity to personally review your application. Everyone gets a response.
 
Read more about What to Expect through our Recruiting process.
 
We don't want you to miss any communication from us! To ensure you receive updates on your application, please add jobs@10up.com to your contacts list! #LI-Remote
 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in 10up’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.