ZenPayroll is on a mission to provide delightful, modern payroll to businesses everywhere. We’re proud to have built a product that our customers love. We view each customer interaction as a precious opportunity to wow our users, so our support team takes pride in providing a superb level of service.

We are seeking support experts who are passionate about helping small business owners and acting as their trusted advisors. You will educate our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap.

At ZenPayroll, you will:

  • Interact with small businesses and CPAs daily, help them with their payroll questions, and empower them to become our advocates

  • Understand client pain points, communicate them internally, and influence the product

  • Work closely with our product team on compliance research questions and payroll legal issues

  • Grow as a leader in compliance and support

The ideal candidate will have:

  • Have 3+ years in a phone/email support position

  • Love writing beautiful, helpful emails and getting to inbox-zero

  • Be super organized and care deeply about the details

  • Be sincerely empathetic and kind

 

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