What is Topsort At Topsort, we're reshaping the e-commerce landscape with our cutting-edge growth media infrastructure and tools. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.
Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. We thrive on working together, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.
We are seeking a motivated Technical Writer to join our teams at Topsort. Great opportunity to experience early-stage startup life that’s scaling quickly. Career support - our team cares deeply about helping you leverage this opportunity for what’s next. We’ll have regular career check-ins to ensure you’re also getting the most out of this.
What you will do at Topsort
- Work independently to gather information from designers, software engineers, and product managers about new features and updates.
- Write concise, complete, and consistent on-task content that helps both technically sophisticated and less technical users be successful and reduces confusion and user errors.
- Perform UI text reviews at the appropriate point in the design phase and provide feedback to ensure that all UI text is useful, consistent, and concise.
- Engage agile teams and represent the interests of the documentation team and our users. If you have a great idea to improve a product feature, share it!
- Use the products, test each procedure and workflow, become an expert user, and advocate for Topsort’s customers. If something seems difficult to document, it’s probably difficult to use and understand.
- Work closely with customer support to identify opportunities to make the documentation better and then make the documentation even better. Be responsive to customer requests for information.
- Work with other writers to help define and improve writing styles, standards, and processes. Capture style decisions and doc processes on an internal wiki so future writers can come up to speed quickly.
What we expect from you
- 2+ years of technical writing experience in enterprise SaaS software preferably in the ad tech/martech space.
- Bachelor’s degrees and MBAs are highly valued.
- Excellent content planning and organization skills.
- The ability to act as an information designer, project manager, writer, editor, and publisher.
- The ability to quickly learn complex concepts and technologies and clearly explain them to others.
What is it like to work at Topsort?
- Direct and Speedy: We give candid feedback, push each other to set higher goals and produce more impact by always thinking “how do we do this faster and better”
- Silicon Valley to the World: We were born in the pandemic by Stanford and Harvard alum cofounders who offers remote-working options with coworking memberships and (at least) once a year in person offsite gathering.
- Valued for Your Individuality: From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don’t take management with a cookie cutter approach - but rather we cherish your quarkes and think it makes us stronger.
- Constant Improvement: The best way to grow is by doing, Topsort team is made of action-driven, intelligent, and curious individuals who are constantly seeking improvements and reinventions that lead to be a better output and never content with the status quo.
- Embrace a Sports Team Mentality: We are all helpful and collaborative internally. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as team.
- 401K and Health Insurance and more!
Are you ready to apply? Email HR@TOPSORT.COM
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